Summary
Overview
Work History
Education
Skills
Certification
Charity
Accomplishments
Timeline
Generic

Christopher Cunningham

Mullica Hill

Summary

Dynamic Dual Rate Supervisor at Harrahs Philadelphia, adept at enhancing staff performance and resolving conflicts to foster a positive environment. Expert in casino operations management, I effectively analyzed customer feedback, leading to improved service delivery and increased client satisfaction. Proven ability to coordinate workflows and respond to emergencies with confidence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Dual Rate Supervisor

Harrahs Philadelphia
Chester
02.2015 - Current
  • Monitored staff performance and provided feedback to improve efficiency.
  • Analyzed customer feedback to identify areas of improvement in service delivery.
  • Monitored staff performance to ensure adherence to company policies and procedures.
  • Intervened in client and staff disputes and settled disagreements according to casino standards, resulting in satisfied, loyal clients and engaged staff members.
  • Coordinated communication between various departments to ensure efficient workflow.
  • Responded promptly to any emergency situations that arose during shift hours.
  • Provided coaching and mentoring support to team members on an individual basis.
  • Maintained expert knowledge of casino table games and dealing procedures through study, experience and occasional fill-in duty as dealer.

Education

High School Diploma -

Kingsway Regional High School
Swedesboro, NJ
06-2011

Some College (No Degree) - Casino Management

Johnson And Wales University
Providence, RI

Skills

  • Staff performance monitoring
  • Customer feedback analysis
  • Conflict resolution
  • Workflow coordination
  • Emergency response
  • Casino operations management

Certification

  • A completed g2 licensing

Charity

  • Participated in charity events since coming to grave

Accomplishments

  • proficient in all games offered at the casino

Timeline

Dual Rate Supervisor

Harrahs Philadelphia
02.2015 - Current

High School Diploma -

Kingsway Regional High School

Some College (No Degree) - Casino Management

Johnson And Wales University

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