Christopher Dates
Birmingham,AL
Summary
Versatile professional with expertise in diagnostics, repair, and customer service. Proven ability to leverage extensive electronics knowledge for efficient job completion. Strong organizational and time management skills applied across various environments. Committed to contributing to company growth while enhancing professional capabilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Encounter Specialist
Cooper Green Mercy Health Services
Birmingham, AL
04.2021 - Current
- Optimized performance and streamlined processes using various software tools.
- Resolved issues to promote high customer satisfaction through knowledgeable service.
- Answered patient inquiries and addressed requests promptly to enhance service delivery.
- Maintained current knowledge through ongoing education and advanced training initiatives.
- Provided guidance to colleagues, fostering a collaborative work environment.
- Collaborated with diverse teams to accomplish goals and address clinic-related challenges.
- Executed daily duties accurately and efficiently, boosting overall productivity.
- Assisted patients with check-in and check-out procedures, ensuring smooth operations.
CNA
Civic Center Rehabilitation
Birmingham, Alabama
06.2016 - 06.2020
- Helped residents walk with or without self-help devices.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Reported changes in patient conditions to registered nurse or physician.
- Reminded patients to take prescribed medications or nutritional supplements.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted patient education on health maintenance and disease prevention.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Monitored food intake and output as directed by nursing staff.
- Turned and repositioned bedridden patients to prevent bedsores.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Facilitated communication between patients, family members, and healthcare professionals.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Answered patient call lights promptly and responded to requests appropriately.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Assisted residents in preparing for activities and social programs.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Floor Technician
Cooper Green Mercy Hospital
Birmingham, AL
01.2015 - 06.2016
- I have over 15 years of experience in the detailing of floors.
- Adhered to all company policies regarding health and safety regulations.
- Stripped, sealed and polished floors.
- Identified any potential safety hazards around the worksite area.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Moved furniture and other objects as necessary for floor maintenance.
- Maintained cleanliness and safety of floors across various facilities, adhering to health standards.
- Applied seals, finishes, and wax to floors, ensuring longevity and shine.
- Cleaned hard-surface floors with mops, scrubbers, or other cleaning equipment.
- Provided exceptional customer service, addressing and resolving complaints regarding floor care.
- Followed safety processes for all manual and electric cleaning equipment.
- Inspected floor surface, assessed conditions, and corrected potential imperfections affecting carpet and flooring installations.
- Serviced, cleaned and restocked restrooms.
- Promoted a culture of cleanliness and proactive floor maintenance within the facility.
Education
Vocational - Electrical Engineering
NCCER Core
Birmingham, AL10-2018
High School Diploma -
Parker High School
Birmingham, AL05-2003
Skills
- Commercial cleaning
- Environmental Services
- Patient scheduling
- Electronic health records
- Data entry
- Customer service
- Appointment management
- Interpersonal communication
- Team collaboration
- Problem solving
- Equipment calibration
- Troubleshooting techniques
- Safety compliance
- Healthcare regulations
- Emergency response
- Analytical thinking
- Documentation management
- Multitasking Abilities
Certification
Certified Nursing Assistant (CNA), 01/17, 01/21
OSHA 10 Certification- 10/2024
Electrician Apprentice- 10/2024
Timeline
Patient Encounter Specialist
Cooper Green Mercy Health Services
04.2021 - Current
CNA
Civic Center Rehabilitation
06.2016 - 06.2020
Floor Technician
Cooper Green Mercy Hospital
01.2015 - 06.2016
Vocational - Electrical Engineering
NCCER Core
High School Diploma -
Parker High School
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