Oakley Nieters
Birmingham
Summary
Skilled Patient Encounter Specialist with a strong focus on patient care, team collaboration, and effective communication. Experienced in managing electronic health records and optimizing patient flow to enhance service delivery.
Overview
7
7
years of professional experience
Work History
Patient Encounter Specialist
UAB Medicine
Birmingham
01.2024 - Current
- Managed patient records using electronic health record systems.
- Collaborated with healthcare teams to develop and implement patient care strategies.
- Scheduled patient appointments using electronic health record systems.
- Coordinated patient flow with healthcare providers to optimize scheduling and reduce wait times.
- Communicated with patients regarding appointment details and insurance verification.
- Assisted in resolving scheduling conflicts and patient inquiries promptly.
- Trained new staff on scheduling procedures and software usage to ensure smooth operations.
Customer Care Representative
Shipt
Birmingham
03.2019 - 09.2023
- Assisted customers with inquiries and issues regarding orders and deliveries, ensuring timely resolution and satisfaction.
- Resolved customer complaints through effective communication and problem-solving, enhancing customer loyalty.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Educated customers on products, services, and promotional offers available on the platform.
- Maintained accurate records of customer interactions in the company's system to support service improvements.
Education
High School Diploma -
Hoover High School
Hoover, AL05-2012
Associate of Science - Nursing
University of Alabama At Birmingham
Birmingham, AL03-2026
Skills
- Patient care
- Electronic health records
- Appointment scheduling
- Team collaboration
- Customer service
- Conflict resolution
- Communication skills
- Problem-solving abilities
- Written communication
- Self motivation
Accomplishments
Patient Hero Award
Timeline
Patient Encounter Specialist
UAB Medicine
01.2024 - Current
Customer Care Representative
Shipt
03.2019 - 09.2023
High School Diploma -
Hoover High School
Associate of Science - Nursing
University of Alabama At Birmingham