Kynlee Mashburn
OrthoAlabama Spine and Sports
Ragland,AL
1
Certification
5
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Patient Encounter Specialist
1 Year- Coordinated patient scheduling, referrals, and follow-up appointments across orthopedic and spine services.
- Verified insurance benefits and prior authorizations to support timely appointment and procedure access.
- Maintained accurate patient records in EHR systems, ensuring compliant documentation and information flow.
- Communicated with physicians, clinical staff, and patients to resolve questions and streamline care coordination.
- Reviewed intake documentation and processed referrals to support efficient patient onboarding.
- Supported process improvements that reduced delays in referrals, authorizations, and patient communications.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Developed training materials to enhance staff proficiency and productivity.
- Coordinated provider calendars to reduce conflicts and support smooth daily workflow.
- Verified demographic and billing information before updating electronic medical records.
- Prepared charts, referrals, and intake documents for clinical appointments.
- Maintained confidentiality while handling sensitive patient information and compliance requirements.
- Improved front-office organization by standardizing filing, follow-up, and message-handling processes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
Managerial Assistant
1 Year 2 Months- Coordinated daily office operations, supporting service scheduling, customer communications, and workflow consistency.
- Managed customer records, invoices, and repair documentation with accurate data entry and file organization.
- Assisted with appointment scheduling and follow-up calls to keep service bays organized and clients informed.
- Tracked parts requests, supply levels, and vendor orders to support timely repair turnaround.
- Prepared reports, updated work orders, and maintained administrative logs for operational review.
- Streamlined front-office processes by improving document routing, filing accuracy, and task prioritization.
- Supported management with calendar coordination, correspondence, and day-to-day administrative oversight.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Cultivated relationships with clients through exceptional customer service, leading to increased satisfaction levels and repeat business opportunities.
- Assisted in budget planning and financial analysis, resulting in cost savings and improved resource allocation.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed filing system, entered data and completed other clerical tasks.
Server
3 Years 5 Months- Resolved guest concerns professionally, ensuring satisfaction and reinforcing positive dining experiences.
- Supported team communication between hosts, kitchen, and management during high-volume service periods.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Education
High School Diploma
- Completed AP course in History
- 3.6 GPA
- Elected to teach peers for Peer Point Program in 2018
Skills
Patient documentation
Patient scheduling
Customer relations
Expert problem solving
Team collaboration
Analytical thinking
Team collaboration
Multitasking
Time management
Relationship building
Professionalism
Certification
CPR Certification
Timeline
Patient Encounter Specialist
OrthoAlabama Spine and Sports
08.2025 - 08.2026Read More
Managerial Assistant
Moody Auto Service
01.2024 - 03.2025Read More
Server
Olive Garden - Darden Restaurants
02.2021 - 07.2024Read More
St. Clair County
High School Diploma
Read More