Shelby Bircheat
Auburn,AL
Summary
Educated, caring, hardworking and devoted to comprehensive animal care, and wellness to promote success and enhance progress toward objectives. Experienced Animal Care Technician with background working in team-oriented environments. Knowledgeable in animal behavior and safety regulations. Offering 1 year of working with animals professionally and 3 years of volunteer experience.
Overview
2
2
years of professional experience
Work History
Patient Encounter Specialist
University Of Alabama Health Services Foundation
12.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Patient Processing Specialist
East Alabama Health
04.2023 - 12.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Veterinary Technician
Partners For Pets
06.2022 - 08.2022
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
Education
Bachelor of Science - Animal Sciences
Auburn University
Auburn, AL12.2022
Skills
- Customer Relations
- Documentation Management
- Front Desk Operations
- Appointment Scheduling
- Office Administration
- Microsoft Office
- Appointment Setting
- Team Communication
- Laboratory procedures
- Post Operative Care
- Vaccine administration
- Client Education
- Lab operations
- Instrument pack sterilization
- Supply Restocking
- Vital signs
- Sanitation protocols
- Patient Positioning
- Veterinary office administration
- Animal behavior observation
Timeline
Patient Encounter Specialist
University Of Alabama Health Services Foundation
12.2023 - Current
Patient Processing Specialist
East Alabama Health
04.2023 - 12.2023
Veterinary Technician
Partners For Pets
06.2022 - 08.2022
Bachelor of Science - Animal Sciences
Auburn University
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