Amber Fendley
Remlap,AL
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
12
12
years of professional experience
2011
2011
years of post-secondary education
Work History
Patient Encounter Specialist
UAB Hospital-Callahan Eye
Remlap, AL
03.2022 - Current
- Assisted patients with appointment scheduling and medical inquiries.
- Coordinated patient care activities with medical staff and specialists.
- Managed patient records using electronic health record systems
- Facilitated communication between patients and healthcare providers.
- Supported the team in maintaining a clean and organized clinical environment.
- Handled insurance verification and billing processes efficiently.
- Participated in training new staff on patient interaction protocols.
- Participated in ongoing training and compliance activities.
- Created training materials for new hires on the company's procedures and policies.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Receptionist
La Quinta
Fultondale, Alabama
06.2021 - 03.2022
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Managed phone calls efficiently, directing inquiries to appropriate departments.
- Scheduled appointments and coordinated reservations for guests and meetings.
- Assisted guests with check-in and check-out processes, ensuring smooth operations.
- Handled guest complaints professionally, providing prompt resolutions when possible.
- Processed payments accurately using the hotel's reservation system software.
- Assisted with special projects assigned by management when required.
Assistant Manager
Exxon Gas Station
Pinson, Alabama
09.2014 - 04.2019
- Managed inventory levels and coordinated restocking procedures for fuel and merchandise.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved customer inquiries and issues promptly to maintain satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Trained and mentored staff on customer service standards and operational procedures.
Education
Locust Fork High School
Locust Fork, ALSkills
- Appointment scheduling
- Insurance verification
- Patient communication
- Problem solving
- Attention to detail
- Employee training
- Knowledge sharing
- Customer relations
Timeline
Patient Encounter Specialist
UAB Hospital-Callahan Eye
03.2022 - Current
Receptionist
La Quinta
06.2021 - 03.2022
Assistant Manager
Exxon Gas Station
09.2014 - 04.2019
Locust Fork High School