TANYA GEESLIN
Cordova,AL
Summary
Dynamic Patient Encounter Specialist with a proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in managing patient workflows and supporting healthcare teams to streamline service delivery.
Overview
22
22
years of professional experience
Work History
PATIENT ENCOUNTER SPECIALIST
Kirklin Clinic
Birmingham, AL
09.2025 - Current
- Executed patient care protocols to enhance overall service delivery.
- Collaborated with healthcare teams to streamline process workflows and improve communication.
- Assisted in data management for patient records, ensuring accuracy and compliance with regulations.
- Adapted quickly to changing priorities, demonstrating flexibility in a dynamic healthcare environment.
- Followed all company policies and procedures to deliver quality work.
GUEST SERVICES
UAB Medicine
Birmingham, AL
04.2024 - 09.2025
- Assisted patients and visitors with inquiries to enhance satisfaction and streamline operations.
- Coordinated patient check-in processes, ensuring timely registration and efficient service delivery.
- Managed appointment scheduling through electronic health record systems to optimize clinic flow.
- Collaborated with healthcare staff to address patient concerns, fostering a supportive environment.
- Trained new team members on guest services protocols, improving team efficiency and service quality.
- Monitored waiting areas for cleanliness and comfort, contributing to a positive patient experience.
- Increased customer satisfaction through comprehensive staff training in guest services and communication skills.
- Trained new team members on company policies, procedures, and best practices in guest services.
Insurance Agent
Kemper Life
Jasper, AL
10.2023 - 03.2024
- Developed customized insurance policies to meet client needs and enhance satisfaction.
- Conducted thorough risk assessments to identify coverage gaps for clients.
- Educated clients on policy options and benefits, facilitating informed decision-making.
- Collaborated with underwriters to ensure accurate policy issuance and compliance standards.
- Managed client relationships through regular check-ins and policy reviews, fostering loyalty.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Sales Associate
Walmart
Sumiton, AL
01.2021 - 10.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained accurate inventory levels through regular stock assessments and organization.
- Trained new associates on sales techniques, product knowledge, and store policies.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
COOK
Arbys Resturant
Jasper, AL
02.2019 - 01.2021
- Prepared high-quality menu items following standardized recipes and presentation guidelines.
- Operated kitchen equipment safely and efficiently, ensuring compliance with health regulations.
- Collaborated with team members to maintain smooth kitchen operations during peak hours.
Rural Mail Carrier
USPS
Hayden, AL
03.2018 - 02.2019
- Delivered mail efficiently to designated rural routes, ensuring timely service.
- Managed daily route schedules, adapting to changing conditions and customer needs.
- Maintained accurate records of deliveries and collected payments as required.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Organized mail ahead of delivery runs for correct routing.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
Sales Associate
Piggly Wiggly Grocery Store
Cordova, AL
03.2004 - 09.2010
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Sales Associate
SHERI'S ONE STOP
Cordova, AL
02.2004 - 07.2010
- Collaborated with team members to execute promotional events, maximizing customer engagement.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
LYNN HIGH SCHOOL
Lynn, AL05-2001
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Multitasking Abilities
- Excellent communication
- Team building
- Conflict resolution
Timeline
PATIENT ENCOUNTER SPECIALIST
Kirklin Clinic
09.2025 - Current
GUEST SERVICES
UAB Medicine
04.2024 - 09.2025
Insurance Agent
Kemper Life
10.2023 - 03.2024
Sales Associate
Walmart
01.2021 - 10.2023
COOK
Arbys Resturant
02.2019 - 01.2021
Rural Mail Carrier
USPS
03.2018 - 02.2019
Sales Associate
Piggly Wiggly Grocery Store
03.2004 - 09.2010
Sales Associate
SHERI'S ONE STOP
02.2004 - 07.2010
High School Diploma -
LYNN HIGH SCHOOL