Natalie Daniels
Birmingham,AL
Summary
Dynamic and results-driven professional with expertise in EMR management, data entry, and customer engagement. Skilled in managing inbound and outbound communications, scheduling, data entry, and problem resolution while delivering exceptional service. Adept at multitasking across multiple systems, maintaining accuracy in recordkeeping, and ensuring seamless customer experiences. Strong ability to adapt to company policies, meet performance metrics, and provide solutions that enhance customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Patient Encounter Specialist
UAB Callahan Eye
Birmingham, AL
01.2023 - 10.2024
- Schedule 100+ patient appointments daily, ensuring accuracy and efficiency in a fast-paced environment.
- Handle inbound and outbound calls, answering inquiries about insurance, procedures, and office policies.
- Verify insurance eligibility and benefits, reducing claim denials by 20% through accurate data entry.
- Process payments and maintain financial records, ensuring compliance with billing regulations.
- Maintain patient confidentiality and HIPAA compliance while managing sensitive medical information.
- Assist with clerical tasks, including scanning, faxing, and updating patient records in EMR systems.
Social Enterprise Consulting Project
Redemptive Cycles
Birmingham, AL
01.2021 - 01.2023
- Coordinated and executed strategic plans to enhance customer engagement and service operations.
- Managed data exchange and technology integration, improving workflow efficiency.
- Conducted presentations and training sessions, ensuring stakeholders were informed about system improvements.
Assistant Cook
Sweet Treats
Birmingham, AL
03.2018 - 01.2021
- Scheduled and managed customer appointments for cake tastings, custom orders, and consultations, ensuring seamless coordination between clients and the baking team.
- Handled inbound and outbound calls to confirm order details, arrange pickup times, and provide updates on custom cake and pastry orders.
- Organized and conducted taste-testing sessions, assisting customers in selecting flavors and custom design elements for special events.
- Managed order fulfillment and delivery logistics, coordinating with customers to ensure timely and accurate pickups and drop-offs.
- Maintained detailed records of customer preferences, improving personalized service, and repeat business.
- Processed invoices and payments, ensuring accuracy in financial records and customer transactions.
Education
Associate of Science - Biology
Jefferson State Community College
Birmingham, AL05-2021
Some College (No Degree) - Business
University of Alabama At Birmingham
Birmingham, ALSkills
- Appointment scheduling and calendar management
- Electronic Medical Records (EMR) and Data Entry
- Insurance Verification and Billing Support
- Multi-line phone and call handling
- Patient registration and confidentiality compliance
- Time Management and Organizational Skills
- Customer Service and Issue Resolution
- Microsoft Office and Healthcare Software
Timeline
Patient Encounter Specialist
UAB Callahan Eye
01.2023 - 10.2024
Social Enterprise Consulting Project
Redemptive Cycles
01.2021 - 01.2023
Assistant Cook
Sweet Treats
03.2018 - 01.2021
Associate of Science - Biology
Jefferson State Community College
Some College (No Degree) - Business
University of Alabama At Birmingham
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