Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christopher Dawson

Fuquay-Varina,NC

Summary

Personable and dedicated Customer Service Representative with 15+ years experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Red Coconut RV Park
Ft Myers Beach, FL
06.2007 - 09.2023
  • Come up with creative solutions to customer issues
  • Manage schedule for employees
  • Help Market RV Park on the web and social media
  • Be the go between the customers at the park and the owners
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Provided exceptional customer service to ensure customer satisfaction.

Insurance Agent

Boat US
Alexandria , VA
06.2004 - 06.2006
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.

Furniture Mover

Arid company
Baltimore, MD
01.2005 - 12.2005
  • Inspected customer's premises before beginning the move to ensure safety protocols were followed.
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Coordinated pick-ups and deliveries with clients.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.

File Clerk

Boat US
Alexandria, VA
06.2003 - 06.2004
  • Retrieved requested files from archives or other offsite locations.
  • Reviewed files to check for complete and accurate information.
  • Updated file indexes regularly to reflect changes in content or location of materials.
  • Prepared labels for new files and folders as needed.
  • Collaborated with other departments to ensure accurate record-keeping practices are followed.

Education

High School Diploma -

Saint Brendon High School
Miami, FL
06-2003

Skills

  • Sales Promotion
  • Complaint Resolution
  • Call Center Operations
  • Call Monitoring
  • Quality Assurance
  • One Call Resolution
  • Focused on Customer Satisfaction
  • Customer Relationship Management (CRM)
  • Issue Resolution

Certification

  • Passed Guest First Certificate for Customer Service Industry professionals in Ft Myers, FL

Timeline

Customer Service Manager

Red Coconut RV Park
06.2007 - 09.2023

Furniture Mover

Arid company
01.2005 - 12.2005

Insurance Agent

Boat US
06.2004 - 06.2006

File Clerk

Boat US
06.2003 - 06.2004

High School Diploma -

Saint Brendon High School

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Christopher Dawson