Christopher Desrochers
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
AC Hotel by Marriott
Burlington, VT
11.2025 - Current
- Implements hiring and onboarding processes for new employees to build an excellent team.
- Oversee all operational departments to include maintenance, housekeeping, front desk and food & beverage.
- Coordinate ordering supplies for front desk and food & beverage.
- Assist in maintaining strong relationships with key stakeholders such as suppliers, vendors, and guests to enhance business partnerships.
- Assist in ensuring compliance with health codes, safety regulations, licensing requirements, and other legal obligations.
- Maintain positive relationships with local community organizations and businesses to promote the hotel's brand image.
- Collaborate with Director of Sales and sales coordinator to produce successful conferences, weddings, banquets, and other special events.
- Assist in reducing budgetary expenditures by effectively negotiating contracts for more advantageous terms.
General Manager
The Stowe Village Inn
Stowe, VT
02.2024 - 08.2025
- Manage marketing and sales to increase brand recognition and achieve revenue goals.
- Manage all financial aspects of the business, including budgeting, forecasting, revenue, cost control, and inventory control.
- Monitor property maintenance needs, coordinating upgrades, repairs, and capital projects.
- Implements hiring and onboarding processes for new employees to build an excellent team.
- Oversee all operational departments to include maintenance, housekeeping, and front desk.
- Establish strong relationships with key stakeholders such as suppliers, vendors, and guests to enhance business partnerships.
- Ensure compliance with health codes, safety regulations, licensing requirements, and other legal obligations.
- Maintain positive relationships with local community organizations and businesses to promote the hotel's brand image.
- Collaborate with event planners to coordinate successful conferences, weddings, banquets, and other special events.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Pizza Cook
Morrisville House of Pizza
Morrisville, VT
12.2022 - 02.2024
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
- Prepared ingredients ahead of time to promote efficiency in pizza making.
- Handled orders during peak times with accuracy and speed while maintaining attention to detail for each pizza.
- Monitored and maintained clean working areas and cooking surfaces.
- Operated pizza oven and grinder station equipment safely to protect equipment from damage.
- Shared information with customers about menu items, preparation methods, and ingredients.
Operations Manager
Hillside Boutique Hotel
Castroville, TX
06.2022 - 12.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted performance reviews, identifying areas for improvement and developing action plans.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Managed inventory to achieve timely and accurate delivery of goods and services.
Hotel Night Manager
The Stowehof
Stowe, VT
09.2020 - 06.2022
- Reviewed nightly reports on hotel performance metrics while performing night audit.
- Streamlined night audit procedures for increased efficiency and accuracy in financial reporting.
- Collaborated with daytime management to maintain consistency in hotel policies and procedures across all shifts.
- Handled emergency situations with professionalism, maintaining guest safety as the top priority.
- Boosted customer loyalty by providing exceptional service, resulting in a consistent increase in return guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw all front desk operations during nighttime hours, ensuring smooth check-in/check-out processes for guests.
Pizza Cook
House of Pizza
Morrisville, VT
06.2019 - 06.2022
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
- Monitored and maintained clean working areas and cooking surfaces.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Shared information with customers about menu items, preparation methods, and ingredients.
Front Desk Supervisor
Jay Peak Resort
Jay, VT
11.2017 - 06.2019
- Perform night audit of 6 properties.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Education
Associate - Information Technology
Community College of Vermont
Morrisville, VT12-2026
Diploma - Motorsports Technology
YTI Career Institute
York, PA08-2009
Skills
- Night audit
- Guest services
- Computer and Software knowledge
- Revenue management
- Inventory management
- Shift management
- Microsoft Office
- Performance monitoring and evaluation
- Operations Management
- Staff Development
Timeline
Assistant General Manager
AC Hotel by Marriott
11.2025 - Current
General Manager
The Stowe Village Inn
02.2024 - 08.2025
Pizza Cook
Morrisville House of Pizza
12.2022 - 02.2024
Operations Manager
Hillside Boutique Hotel
06.2022 - 12.2022
Hotel Night Manager
The Stowehof
09.2020 - 06.2022
Pizza Cook
House of Pizza
06.2019 - 06.2022
Front Desk Supervisor
Jay Peak Resort
11.2017 - 06.2019
Associate - Information Technology
Community College of Vermont
Diploma - Motorsports Technology
YTI Career Institute
References
- Danielle Barnier, Former Manager, (802) 585-6285
- Tyler Bradley Manning, Friend, (802) 279-1671
- Melissa Rogers, Former Manager, (361) 205-3432