Randi Dantono
Summerville,SC
Summary
Seeking the position of General Manager that will showcase my excellent customer service skills, great team building ability, and my 9+ years extensive sales and marketing experience along with management. Also a place that will allow me a chance to not only work behind the scene with the business and running of the hotel but to also grant me the chance to work with the staff as a whole to create a environment of excitement to not just come to work but also to be able to provide the guests with a 5 star experience.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Aimbridge Hospitality
10.2022 - Current
- I work closely with the General Manager while also overseeing all other department heads
- Responsible for all payroll
- Responsible for all invoices
- Responsible for inventories both start and end of the month
- I Promote a work environment which genuinely cares for guests and associates
- I meet and exceed guest expectations with quality and services
- Assist in completion of all projects on property
- I assist in all departments when they are short staff
- Hiring, onboarding, and training of all new staff
- I enjoy engaging with our guests in all settings such as shuttle rides and serving them at the bar for a relaxing evening.
Guest Service Manager/Assistant General Manager
HYATT PLACE TRU CHARLESTON
06.2020 - 10.2022
- Checking in and checking out guests while in the meantime making sure they have an enjoyable stay and tend to any of their needs
- I have great customer service skills and thrive in an organized and clean environment
- I am a people person and also enjoy serving our guests at the bar and bakery area
- I enjoy the ability to help my colleagues in any and all fields needed
- Shuttle driver when requested
- I work the Night Audit shift when needed
- I am in charge of all soda and liquor inventory and orders
- Responsible and trusted with all bank deposits
- Assist in housekeeping when needed
- Assist is engineering when needed.
Customer Service Manager/Warehouse Manager
Dantono's Delivery Service
03.2009 - 03.2020
- Receiving and servicing customer complaints to ensure client satisfaction
- Working with vendors to resolve delivery issues
- Product delivery driver
- Load/unload trucks of product.
Sales Coordinator
C and M Enterprises
01.2010 - 04.2017
- Meeting with potential new clients
- Processing and setting up screen printing jobs
- Exceeding monthly sales goals
- Closing deals with companies for printing jobs and delivering finished product.
Barista
Starbucks
06.2015 - 09.2016
- Provide exceptional customer service to patrons, vendors, and staff
- Taking meal and beverage orders and preparing accurately
- Entrusted to handle cash on a daily basis
- Efficiently stock supplies from shipment delivery.
Independent Sales Representative
Avon
09.2011 - 01.2013
- Marketing business to obtain new customers and retain current customers
- Timely, Submit and process customer orders and process payments
- Maintain knowledge of a changing product line
- Distribute products and ensure client satisfaction.
Education
Some college - Child development
Los Medanos College
01.2010
Skills
- Detail oriented team player
- Ability to multitask efficiently
- Host/Hostess
- Night Audit
- Sales
- Upselling
- Cash Handling
- Guest complaint resolution
- Staff Management
- Inventory Control
- Team leadership expertise
- Vendor relationships
- Proficient in Lightspeed
- Proficient in A3
- Proficient in Opera
- Proficient in Colleague Advantage
- Employee Relations
- Food safety and sanitation
- Employee Scheduling
- Effective leader
- Customer Service Management
- Staff training/development
- Employee Motivation
- Hiring and Onboarding
- Payroll Administration and Timekeeping
- Brand Management
- Front Desk Management
- MS Office
Timeline
Assistant General Manager
Aimbridge Hospitality
10.2022 - Current
Guest Service Manager/Assistant General Manager
HYATT PLACE TRU CHARLESTON
06.2020 - 10.2022
Barista
Starbucks
06.2015 - 09.2016
Independent Sales Representative
Avon
09.2011 - 01.2013
Sales Coordinator
C and M Enterprises
01.2010 - 04.2017
Customer Service Manager/Warehouse Manager
Dantono's Delivery Service
03.2009 - 03.2020
Some college - Child development
Los Medanos College
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