CHRISTOPHER DIEDERICH
Beulaville
Summary
Driven professional with a proven track record at IGA Supermarket, as well as the Marine Corps Exchange, excelling in customer service and cash handling. Demonstrated ability to enhance customer satisfaction and loyalty through effective problem-solving and empathy. Skilled in maintaining high accuracy levels in transactions and ensuring store cleanliness, contributing significantly to operational efficiency and a positive shopping environment. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
Work History
Sales Associate
Marine Corps Community Services
Jacksonville
09.2024 - Current
- Processed transactions accurately and efficiently at the register.
- Collaborated with team members to enhance customer service.
- Resolved customer issues promptly and professionally.
- Collaborated with team to develop effective planogram layouts for product displays.
- Assisted customers with fuel purchases and provided product information.
- Trained new crew members on operational procedures and customer service standards.
- Assisted in maintaining store cleanliness and organization standards.
- Maintained cleanliness of sales floor, including sweeping, dusting, and mopping as needed.
- Sorted and organized incoming materials for efficient warehouse storage.
- Stocked shelves efficiently to maintain product availability and organization.
CASHIER/GROCERY BAGGER/JANITORIAL CLEANER
IGA Supermarket
Beulaville
04.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns and refunds and resolved transaction issues.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Removed trash, swept, and mopped floors for a professional appearance.
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Stocked, tagged and displayed merchandise as required.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Arts -
Coastal Carolina Community College
Jacksonville, NC05-2026
High School Diploma -
James Madison High School
Norcross, GA05-2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Cash Register Operation
- Refund handling
- Employee training
- Merchandising
- Team collaboration
Timeline
Sales Associate
Marine Corps Community Services
09.2024 - Current
CASHIER/GROCERY BAGGER/JANITORIAL CLEANER
IGA Supermarket
04.2023 - 08.2024
Associate of Arts -
Coastal Carolina Community College
High School Diploma -
James Madison High School