Christopher Dirksmeyer
Columbia,MO
Summary
Systems Administrator Application Support | IT Project Management | Enterprise Issue Resolution | Collaborative Leadership An accomplished Systems Administrator with 17+ Years of proven experience supporting the day-to-day technology needs requiring to drive successful business operations. Expert in identifying and resolving complex technical issues, as well as in developing and implementing solutions to prevent future occurrences. Adds value to an organization through an ability to partner cross-functionally with multiple departments and lines of business to integrate technology and business operations. CORE EXECUTIVE STRENGTHS q Systems Administration q IT Project & Program Management q Cross-Functional Collaboration q Help Desk Management q Vendor Relationships & Negotiations q Team Leadership. q Implementations & Configurations q Continuous Process Improvement q Enterprise Issue Resolution q Technical Writing & Reporting q Database Management Solutions q End-User Customer Support Resourceful System Administrator consistently respond to a wide range of technical challenges with a focused and creative approach. Highly effective at problem-solving and decision-making. 20 Years of progressive IT experience.
Overview
19
19
years of professional experience
Work History
Systems & Application Administrator
MBS Textbook Exchange
Columbia, MO
01.2017 - Current
- M365/O365 Admin Portal experience including:
- Office 365 Support
- Licensing
- User Creation/Deletion
- Software installation
- Understanding of O365 roles and permissions
- Exchange Administration
- Azure AD
- Generate Usage Metrics
- Manage SPLUNK user accounts (create, delete, modify, etc.) Create data retention policies and perform index administration, maintenance optimization
- Work with third-party applications, hosting CDN providers to integrate data feeds to centralized Splunk platform
- Provide overall management of SPLUNK platform
- Assist with design of core scripts to automate SPLUNK maintenance and alerting tasks
- Support SPLUNK on UNIX, Linux Windows-based platforms
- Assist with automation of processes and procedures
- Perform Admin functions with a variety of tools and software, including Splunk Administration, LogicMonitor and Opsview Administration, Exchange Online, and online file storage and sharing with OneDrive for Business.
- Checked in with employees about existing systems and preferences to optimize updates and achieve success
- Participated in systems and software requirement reviews to collaboratively develop hardware and connectivity profiles
Domino Administrator
01.2011 - 01.2017
Computer Operator
01.2002 - 01.2010
- Recruited to the company originally as Computer Operator and advanced to numerous positions of increasing responsibility and scope, including Domino Administrator, Systems Administrator, and Application Administrator
- Integrate technology and business solutions by identifying and resolving complex technology, software, and application issues impacting multiple departments and lines of business
- Manage Intranet website hosting with SharePoint Online, in addition to enterprise social networking with Teams
- Remote Desktop Support
- Printer support
- Air Cards/Mifi/Hotspots/Tethering
- IPhones/Android Smartphone Support
- Mac OS
- Win 10 Support
- Leverage expert understanding of audit trails, including what needs to be monitored and report; demonstrated knowledge of Microsoft e-discovery solutions, data, and tools
- Delivered substantial cost savings by leading negotiations with IT vendors, securing a 3-year maintenance contract instead of year-to-year pricing
- Served as a member of the Domino Operations Team, leading efforts to maintain availability, system integrity, and capacity of the Domino environment
- Created and maintained all Mail-In Databases, server tasks, and administered Lotus Notes and Domino applications
- Resolved issues related to replication, user access, database maintenance, account management, and recertification
- Provided one-on-one customer support of Windows Application Servers
Education
Associate of Science - Computer Information Systems
Columbia College
Columbia, MO05.2007
Skills
- Problem-Solving
- Dependable and Responsible
- Attention to Detail
- Multitasking Abilities
- Customer Service and Rapport
- Team Player
- Self-Motivated
- Team Collaboration
- Startup and Shutdown Management
- Hardware Installation
- User Support
- System Testing
Timeline
Systems & Application Administrator
MBS Textbook Exchange
01.2017 - Current
Domino Administrator
01.2011 - 01.2017
Computer Operator
01.2002 - 01.2010
Associate of Science - Computer Information Systems
Columbia College