Dave Khan
Felton,DE
Summary
Results-oriented IT Specialist with extensive experience in IT support, system administration, and compliance management. Proficient in managing Windows, Linux, UNIX, and MacOS environments, with a strong emphasis on IT security and user access management. Demonstrated expertise in leading complex migration projects and implementing effective system solutions. Seeking a challenging role to utilize a proven track record of driving technological advancements and maintaining a secure, efficient IT infrastructure.
Overview
34
34
years of professional experience
Work History
Systems Application Support Analyst
Fiserv Corporation
04.1997 - 02.2024
- Spearheaded the migration of SUN Solaris 8 servers to SUN Solaris 10, significantly improving global operating system efficiency and reducing downtime.
- Led critical batch processing and provided second-level application support across UNIX, Linux, and Windows servers, ensuring consistently high uptime for essential financial services.
- Successfully managed data center migration projects, optimizing application platform efficiency and achieving substantial operational cost savings annually.
- Developed and implemented job scheduling and file transfer systems using Control/M and CA Unicenter, greatly enhancing process automation.
- Orchestrated the migration of Exadata systems to Oracle Cloud, resulting in marked improvements in performance and scalability.
- Managed software certificate and license renewal processes, ensuring full legal compliance and uninterrupted operations.
- Coordinated monthly software release deployments, significantly reducing deployment errors and improving service quality ratings.
Production Support Analyst
Electronic Payment Service
01.1996 - 02.1997
- - Provided expert second-level support for data transmissions on UNIX systems, ensuring 99.9% uptime for critical payment processing operations. - Resolved complex system issues, reducing average problem resolution time by 30% and improving customer satisfaction scores by 25%. - Streamlined customer account management processes, resulting in a 20% increase in efficiency for account-related operations.
Lead Computer Operator
Electronic Data System
08.1990 - 12.1996
- - Managed night shift production schedules via IBM MVS and TSO, consistently meeting or exceeding 98% of scheduled deadlines. - Implemented a new backup strategy that reduced data recovery time by 40% and improved system reliability by 25%. - Mentored and trained 5 junior operators, improving team efficiency by 30% over a 6-month period.
Education
H.S. Diploma -
East Orange High School
East Orange, NJ07.1985
Skills
- Project Management
- AI Prompt Engineering
- Technical Troubleshooting
- Customer Service
- Team Leadership
- Problem-solving
- Control/M
- CA-Unicenter
- Microsoft 365
- Linux
- UNIX
- MacOS
- Windows 10/11
- Windows Server
- Oracle SQL
- MySQL
- Python
- Bash scripting
- IT Security and Compliance Management
- System Migration and Integration
- Azure Cloud Infrastructure Management
- Automation and Process Improvement
- User Access Management
- IT Project Management
Professional Development
- Udemy Business: Completed courses in Oracle SQL, Azure Administration, and Cloud/AI technologies
- DataCamp: Advanced Python Programming and Data Analysis
- Pluralsight: AWS Fundamentals, Redhat OpenShift, Machine Learning Basics
- Self-paced learning: Ansible Automation, UIPATH
Timeline
Systems Application Support Analyst
Fiserv Corporation
04.1997 - 02.2024
Production Support Analyst
Electronic Payment Service
01.1996 - 02.1997
Lead Computer Operator
Electronic Data System
08.1990 - 12.1996
H.S. Diploma -
East Orange High School
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