Christopher Dorn
Summary
Results-driven professional with extensive experience in heavy equipment operation, sales communication, and business management. Proven ability to build strong customer relationships, understand client needs, and deliver dependable service solutions. Experienced in fleet operations and technical environments, making a strong fit for regional sales management roles in the heavy equipment sector.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Topher’s Lawn Care LLC
Warrenton, VA
04.2018 - Current
- Managed daily operations, including sales, customer service, and staff training to enhance service delivery.
- Implemented marketing strategies to attract new clients and retain existing ones, driving revenue growth.
- Established relationships with suppliers and negotiated contracts to secure favorable terms for operational efficiency.
Claims Service Adjuster
GEICO
Fredericksburg, Virginia
03.2018 - 06.2019
- Communicated with clients to gather information for claims processing, facilitating timely resolutions.
- Reviewed and assessed documentation for accuracy, supporting efficient claims handling and customer satisfaction.
- Managed multiple projects simultaneously while adhering to company policies and standards.
Rollback Driver/Operator
Aarons Towing LLC
The Plains, VA
02.2017 - 03.2018
- Delivered timely roadside assistance, ensuring high levels of customer satisfaction.
- Communicated effectively with customers and management to coordinate support during emergency situations.
- Maintained a clean and organized work environment to promote safety and efficiency.
Equipment Operator / Truck Driver
Garrett Enterprises & Associates Inc.
Nokesville, VA
08.2014 - 11.2016
- Safely operated heavy machinery and commercial trucks while conducting landscaping tasks on job sites.
- Performed light-duty repairs on company equipment to ensure operational readiness.
- Updated team members on jobsite activities to facilitate coordination and efficiency.
Parts Advisor
Safford Dodge of Warrenton
Warrenton, VA
05.2014 - 08.2014
- Guided customers in selecting automotive parts to ensure correct fit and functionality.
- Coordinated ordering and billing of parts for service technicians, enhancing service efficiency.
- Pursued Chrysler Academy Certification to improve skills in automotive service.
Shipping & Receiving / Parts Warehouse
Ourisman Chantilly Toyota
Chantilly, VA
11.2013 - 05.2014
- Coordinated incoming stock and special-order parts to ensure timely availability for customer needs.
- Maintained accurate inventory levels while supporting parts counter during high-volume periods.
Mechanic
New Baltimore Garage - International
Warrenton, VA
07.2013 - 10.2013
- Conducted state inspections and performed preventative maintenance to ensure compliance with safety standards.
- Assisted senior technicians while upholding shop cleanliness to promote a safe and efficient environment.
Education
Associate of Applied Science - Automotive Technology
Northern Virginia Community College
Manassas, VAAdvanced Diploma - Career & Technical Education Seal, I-CAR Certified
Fauquier High School
Warrenton, VASkills
- Customer Relationship Management (CRM)
- Business Development & Client Retention
- Contract Negotiation
- Operational & Logistics Management
- Problem Solving & Decision Making
- Attention to Detail & Multitasking
- Sales Strategy & Revenue Growth
- Relationship Building & Industry Networking
- Customer Service & Conflict Resolution
- Heavy Equipment & Commercial Vehicle Knowledge
- Automotive & Diesel Repair Knowledge
- Team Leadership & Staff Development
- Inventory management
- Sales initiatives and techniques
Additional Information
Life Scout - Boy Scouts of America
References available upon request
References
- Dale Edwards: (c):540-272-6713 email: wlulu@aol.com
- Corey Garvey: (c):571-527-9068 email: Scurv14@gmail.com
- Angela Fletcher: (c):540-660-2686 email: angfletcher@yahoo.com
Timeline
Owner/Operator
Topher’s Lawn Care LLC
04.2018 - Current
Claims Service Adjuster
GEICO
03.2018 - 06.2019
Rollback Driver/Operator
Aarons Towing LLC
02.2017 - 03.2018
Equipment Operator / Truck Driver
Garrett Enterprises & Associates Inc.
08.2014 - 11.2016
Parts Advisor
Safford Dodge of Warrenton
05.2014 - 08.2014
Shipping & Receiving / Parts Warehouse
Ourisman Chantilly Toyota
11.2013 - 05.2014
Mechanic
New Baltimore Garage - International
07.2013 - 10.2013
Associate of Applied Science - Automotive Technology
Northern Virginia Community College
Advanced Diploma - Career & Technical Education Seal, I-CAR Certified
Fauquier High School