Christopher Dowden
Houston,TX
Summary
Detail-oriented professional with expertise in crisis intervention and safety management. Proven ability to foster positive relationships while ensuring smooth daily operations in residential environments.
Overview
9
9
years of professional experience
Work History
House Manager
Houston Serenity House
Houston, TX
09.2024 - Current
- Managed daily operations, ensuring smooth functioning of residential services.
- Coordinated schedules and activities for residents, promoting engagement and well-being.
- Implemented safety protocols to maintain a secure living environment for all residents.
- Assisted in budgeting and resource allocation to optimize operational efficiency.
- Conducted regular assessments of resident needs to tailor support services effectively.
- Developed relationships with external service providers to enhance resident resources.
- Facilitated communication between residents and staff, fostering a collaborative atmosphere.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Managed day-to-day operation of home to comply with regulations and agency standards.
Janitor
SSC
College Station, TX
01.2022 - 09.2024
- Maintained cleanliness and sanitation standards in assigned areas.
- Operated cleaning equipment, including floor buffers and vacuum cleaners.
- Collaborated with team members to ensure efficient workflow and coverage.
- Trained new staff on proper cleaning techniques and safety protocols.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Maintained floor cleaning and waxing equipment.
Debt Collector
Alltran Financial
Bryan, TX
02.2017 - 10.2021
- Initiated collection processes for overdue accounts, ensuring timely follow-up communications.
- Analyzed account data to identify trends and recommend process improvements for efficiency.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
- Negotiated payment plans with clients, fostering positive relationships while recovering debts.
- Conducted skip tracing to locate hard-to-find debtors, enhancing collection opportunities.
Education
GED -
Alvin High School
Alvin, TX05-2001
Skills
- Preventive Maintenance
- Exceptional organization
- Crisis intervention
- Safety management
- Appointment coordination
- Property maintenance
- Security management
- Housekeeping management
Timeline
House Manager
Houston Serenity House
09.2024 - Current
Janitor
SSC
01.2022 - 09.2024
Debt Collector
Alltran Financial
02.2017 - 10.2021
GED -
Alvin High School