Steven Ward
Walnut Ridge,AR
Summary
Dynamic House Manager at Prodigal Ministries with exceptional organization and conflict resolution skills. Successfully developed individualized care plans and enhanced family satisfaction through effective communication. Proven ability to oversee maintenance projects and implement preventive measures, ensuring a safe and productive environment for residents. Committed to fostering positive relationships and high-quality outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
House Manager
Prodigal Ministries
Hoxie, AR
02.2025 - Current
- Coordinated daily operations to ensure smooth functioning of house activities.
- Managed scheduling and logistics for resident appointments and activities.
- Monitored compliance with safety protocols and regulations within the house environment.
- Developed individualized care plans in collaboration with staff and residents.
- Facilitated communication between residents, families, and support services to enhance care quality.
- Organized community outreach initiatives to foster partnerships and resource connections for residents.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
- Assisted residents with daily hygiene and living tasks.
Owner/carpenter
Wards Remodel and Restoration
Jonesboro, AR
08.2019 - Current
- Oversaw remodeling projects from concept to completion, ensuring client satisfaction and adherence to timelines.
- Managed budgeting and cost estimates for various restoration projects, optimizing resource allocation.
- Developed marketing strategies to increase brand visibility and attract new clients in competitive markets.
- Collaborated with contractors and suppliers to source high-quality materials for renovation work.
- Implemented quality control measures to maintain high standards in craftsmanship and project outcomes.
- Trained and supervised team members to enhance skills and ensure consistent project execution.
- Established strong relationships with clients through effective communication and personalized service approach.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
Glazier
House of Glass
Aberdeen, SD
02.2012 - 02.2016
- Learned safety protocols for handling glass and tools.
- Supported installation of glass in various structures, ensuring proper alignment.
- Collaborated with team members to maintain clean and organized workspaces.
- Assisted in measuring and cutting glass according to specifications.
- Followed detailed instructions to contribute to high-quality craftsmanship on projects.
- Utilized problem-solving skills to address any challenges encountered during the installation or repair processes efficiently.
- Improved customer satisfaction with timely installations of glass windows, doors, and mirrors.
- Constructed and installed metal sashes and moldings for glass installation using aluminum or steel framing.
- Enhanced workplace safety by implementing proper glass handling techniques and adhering to industry regulations.
- Fabricated and installed required hardware and moldings for glass installations.
- Demonstrated versatility by working on a range of projects including commercial buildings, residential properties, and automotive applications.
- Completed fabrication and installation of storefront areas and aluminum-framed entrances.
- Identified obstacles and used independent judgment to make decisions and solve problems.
- Ensured long-lasting results by properly sealing joints using appropriate caulking materials during the installation process.
- Followed established safety guidelines while removing broken glass prior to glass replacement.
- Increased efficiency in the installation process through effective teamwork and communication with colleagues.
- Completed complex glazing projects within tight deadlines while maintaining high-quality standards.
- Monitored work site operations and safety to prevent hazards and cultivate efficiency.
- Trained and oversaw team of up to Number members.
- Collaborated with architects and contractors, providing expert advice on glass specifications for optimal project results.
Glazier
Northeast Arkansas Glass
Jonesboro, AR
02.2021 - 07.2025
- Learned safety protocols for handling glass and tools.
- Supported installation of glass in various structures, ensuring proper alignment.
- Collaborated with team members to maintain clean and organized workspaces.
- Assisted in measuring and cutting glass according to specifications.
- Followed detailed instructions to contribute to high-quality craftsmanship on projects.
- Utilized problem-solving skills to address any challenges encountered during the installation or repair processes efficiently.
- Improved customer satisfaction with timely installations of glass windows, doors, and mirrors.
- Constructed and installed metal sashes and moldings for glass installation using aluminum or steel framing.
- Enhanced workplace safety by implementing proper glass handling techniques and adhering to industry regulations.
- Fabricated and installed required hardware and moldings for glass installations.
- Demonstrated versatility by working on a range of projects including commercial buildings, residential properties, and automotive applications.
- Completed fabrication and installation of storefront areas and aluminum-framed entrances.
- Identified obstacles and used independent judgment to make decisions and solve problems.
- Ensured long-lasting results by properly sealing joints using appropriate caulking materials during the installation process.
- Followed established safety guidelines while removing broken glass prior to glass replacement.
- Increased efficiency in the installation process through effective teamwork and communication with colleagues.
- Completed complex glazing projects within tight deadlines while maintaining high-quality standards.
- Monitored work site operations and safety to prevent hazards and cultivate efficiency.
- Trained and oversaw team of up to Number members.
- Collaborated with architects and contractors, providing expert advice on glass specifications for optimal project results.
Education
GED -
Nettleton High School
Jonesboro, ARSkills
- Calendar management
- Preventive Maintenance
- Exceptional organization
- Staff training
- Maintenance coordination
- Maintenance and repair management
- Policy enforcement
- Conflict resolution
- Maintenance and repair leadership
Certification
Franklin Covey 5 Choices to Extraordinary Productivity
Franklin Covey 7 Habits of Highly Effective People
Franklin Covey Leading at the Speed of Trust
Timeline
House Manager
Prodigal Ministries
02.2025 - Current
Glazier
Northeast Arkansas Glass
02.2021 - 07.2025
Owner/carpenter
Wards Remodel and Restoration
08.2019 - Current
Glazier
House of Glass
02.2012 - 02.2016
GED -
Nettleton High School