Christopher Dozsa
Lynnwood,WA
Summary
Experienced Field Service Manager with a proven track record at Western Print Systems & Labels, excelling in team coordination and customer relationship management. Enhanced productivity through effective scheduling and resource allocation, while fostering client loyalty. Skilled in troubleshooting and health compliance, driving operational excellence and team development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service Manager
Western Print Systems & Labels
04.2019 - 03.2025
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Increased team productivity with effective scheduling and resource allocation.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Collaborated with sales teams to identify new business opportunities and expand market reach throughout the Northwest.
- Installed and provided technical support for equipment in many different industries including lumber, aerospace, and food & beverage.
Assistant Bar Manager
The Hook Seafood Broiler
01.2019 - 12.2019
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Crafted special drink and cocktail menu items for seasonal offerings.
Shift Manager
Blue C Sushi
09.2018 - 01.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Bartender
Arena Sports Bar & Grille
01.2012 - 08.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
Olympic High School
Bremerton, WA06-2003
Skills
- Efficient Job Coordination
- Service Operations Management
- Health and safety compliance
- Positive attitude
- Effective Troubleshooting Skills
- Effective Multitasking
- Team Coordination
- Computer skills
- Customer Relationship Management
Accomplishments
- Successfully managed a million dollar lumber stamp upgrade for Weyerhaeuser Mills across four mills in Washington and Oregon.
- Established the system for the contracted maintenance team on Boeing's part marker's. This brought them from a 40-50% asset uptime to 95-100%.
- Established great customer relations with response times under an hour for phone support and within 24 hours for field service visits.
- Rapidly moved up in the company, starting as a shop technician and quickly becoming the Field Service Manager within 3 years.
Certification
- Washington State Driver's License
- Domino Amjet A Series expert certification
- Domino Amjet M Series expert certification
- Domino Amjet D/F Series laser expert certification
- Domino Amjet V Series TTO expert certification
- Hitachi UX Series CIJ certification
Timeline
Field Service Manager
Western Print Systems & Labels
04.2019 - 03.2025
Assistant Bar Manager
The Hook Seafood Broiler
01.2019 - 12.2019
Shift Manager
Blue C Sushi
09.2018 - 01.2019
Bartender
Arena Sports Bar & Grille
01.2012 - 08.2018
- Washington State Driver's License
- Domino Amjet A Series expert certification
- Domino Amjet M Series expert certification
- Domino Amjet D/F Series laser expert certification
- Domino Amjet V Series TTO expert certification
- Hitachi UX Series CIJ certification
High School Diploma -
Olympic High School
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