Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Salter

Amarillo

Summary

Experienced with overseeing field service operations and team management. Utilizes expertise in troubleshooting and customer support to drive service excellence. Track record of effective leadership and operational improvements.

Overview

17
17
years of professional experience

Work History

Field Service Manager

Dish Network Corp
06.2016 - Current
  • Led team of service technicians in field activities.
  • Maximized resource utilization by reallocating personnel based on workload demands and skillsets.
  • Monitored service metrics, identifying trends for continuous process improvement initiatives.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
  • Managed a team of technicians, providing support and guidance for professional development.
  • Increased team productivity with effective scheduling and resource allocation.

Quality Assurance Specialist

dish Network
08.2010 - 06.2016
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
  • Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
  • Educated employees on specific QA standards and confirmed maintenance of standards.

J. Lee Milligan
04.2008 - 06.2010
  • Various duties including equipment operator, front-end loader, rod-man for survey crew, Tremble GPS unit, read and understand TxDot blueprints, laser sighting, rod & level, set blue tops, set road grades, set cut/fill stakes.

Education

No Degree - General Studies

Texas State University
San Marcos, TX

High School Diploma -

Randall High School
Amarillo, TX
05-1998

Skills

  • Job scheduling coordination
  • Managing service operations
  • Health and safety compliance
  • Field operations
  • Workforce management
  • Remote team management
  • Sales coaching
  • Equipment and tool maintenance

Timeline

Field Service Manager

Dish Network Corp
06.2016 - Current

Quality Assurance Specialist

dish Network
08.2010 - 06.2016

J. Lee Milligan
04.2008 - 06.2010

No Degree - General Studies

Texas State University

High School Diploma -

Randall High School

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