Summary
Overview
Work History
Education
Skills
Languages
Timeline
Christopher Dpenha

Christopher Dpenha

Summary

Experienced professional with over 35 years in Finance, Insurance, Man Management, and IT. Goal is to leverage extensive knowledge and skills to drive success in these industries. Committed to continuous self-development and seeking opportunities for personal satisfaction and professional growth. Passionate about integrating wealth of experience to make meaningful impact in dynamic world of Finance, Insurance, Man Management, and IT.

Overview

13
13
years of professional experience

Work History

Service Associate

Walmart
03.2024 - Current
  • Helping customers with their return process
  • Answering customer queries
  • Helping customers at the Money center

Sr. Customer Care Representative

Alight Solutions
01.2019 - 05.2025
  • Taking customer calls and helping them with their queries
  • On Floor Supervisor
  • DC Specialist
  • Life Benefits Specialist & QDRO Specialist
  • Handling Call pulls and creating summaries for Manger reviews.
  • Web Chat

Department Manager

Walmart
09.2015 - 12.2018
  • Set strategic long and short-term departmental goals and evaluate outcomes
  • Motivate and inspire staff while facilitating personal growth
  • Ensure high levels of productivity are maintained
  • Guarantee the highest levels of quality are met
  • Communicate job expectations to staff
  • Foster a productive working environment
  • Establish adherence to company and industry regulations

Front Desk Receptionist

Americas Best Value Inn
08.2015 - 09.2015
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs

Area Sales Manager

Pack Paper Agencies Pvt. Ltd
06.2013 - 04.2015
  • Company Overview: Pack Paper is a dealer for ITC Ltd – (Paper and Specialty Paper Division)
  • Responsible for New Business Development via prospecting, qualifying, selling products
  • Sell a full range of ITC paper boards i.e. (Packaging and Graphics board, Specialty board and Specialty Papers)
  • Manage client relationship through all phases of the sales cycle
  • Conducts one-on-one and group sales presentations
  • Provide account management to an existing territory
  • Responsible for tracking customer information, forecasts and reports
  • Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads in our system
  • Pack Paper is a dealer for ITC Ltd – (Paper and Specialty Paper Division)

General Manager

Power Bikes Pvt. Ltd
09.2012 - 05.2013
  • Taken sales figure to 500 bikes a month
  • Responsible for the entire Sales of the company
  • Responsible for the all-vehicle stock
  • Taking care of customer complaints
  • Daily reporting to Hero Honda Motors Ltd.
  • Arranging of camps and demonstration of new models

Education

High School Diploma -

Institute of Our Lady of Fatima Convent High School, Daman, India
06-1987

Skills

  • Exceptional customer service
  • Supply chain management
  • Sales transaction processing
  • Financial processing expertise

Languages

English
Full Professional
Hindi
Limited Working
Gujarati
Limited Working
Portuguese
Elementary

Timeline

Service Associate - Walmart
03.2024 - Current
Sr. Customer Care Representative - Alight Solutions
01.2019 - 05.2025
Department Manager - Walmart
09.2015 - 12.2018
Front Desk Receptionist - Americas Best Value Inn
08.2015 - 09.2015
Area Sales Manager - Pack Paper Agencies Pvt. Ltd
06.2013 - 04.2015
General Manager - Power Bikes Pvt. Ltd
09.2012 - 05.2013
Institute of Our Lady of Fatima Convent High School - High School Diploma,

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