CHRISTOPHER ELLIOTT
Danville
Summary
9+ years of Epic experience 16 years of Healthcare Billing experience Epic Certifications: Resolute Professional Billing Administration Single Billing Office Epic Experience & Expertise: General Ledger Workflow Design, Build, & Testing Patient Estimates Custom Reporting Reporting Workbench Benefits Engine Charge Review Charge Router Research, Anesthesia, Dental, MyChart, & FQHC Billing Self-Pay Patient & Client Statements Discount Tables Reimbursement Contracts Pricing Contracts Provider Based Billing (PBB) SBO Statements Payor/Plan Build Facility Structure Community Connect PB/SBO Security Additional Technical Experience: Interface Build & Testing Workday & Lawson Integration Based out of Indianapolis Metro Area
Overview
19
19
years of professional experience
1
1
Certification
Work History
Resolute Professional Billing Consultant
Children's of Alabama Hospital
Birmingham, AL
03.2026 - Current
- Managed development and maintenance of retro-review profiles and workqueues to enhance operational efficiency.
- Oversaw patient statement build to support accurate billing and patient communication within health network.
- Managed development and maintenance of professional billing discount tables to enhance billing accuracy.
- Developed and optimized workflow mapping to enhance efficiency in client billing operations.
- Engineered and optimized workflows for benefit engine to enhance operational efficiency.
- Collaborated with the design build and validation team to ensure successful Epic implementation.
- Developed and implemented process improvements aimed at maximizing cash flow and decreasing aged accounts receivable.
- Developed and tested general ledger strings to enhance financial data accuracy and reporting efficiency.
Resolute Professional Billing Consultant
Froedtert Health
MIWAUKEE, WI
03.2025 - 03.2026
- Developed and validated general ledger strings to facilitate seamless daily data integration with Workday, maintaining accuracy across multiple entities.
- Developed and implemented refund workflow and interface to enhance operational efficiency across various entities.
- Managed general ledger operations to ensure accurate financial reporting and compliance.
- Created tailored reporting solutions to support accounting teams in resolving balancing discrepancies for designated entities within the service area.
- Oversaw workflow processes and maintenance for classification initiatives. Guided teams in managing multiple input systems to enhance operational effectiveness. Championed best practices to streamline project execution.
- Updated and reconciled general ledger entries in Lawson to support financial integrity.
- Executed routine maintenance on routers to support uninterrupted connectivity.
- Oversaw provider maintenance initiatives to optimize service quality. Coordinated with cross-functional teams to resolve maintenance challenges effectively. Championed improvements in provider engagement and operational efficiency.
- Oversaw maintenance of bill area to uphold standards of cleanliness and organization. Coordinated with team members to manage inventory effectively. Implemented routine inspections to enhance operational efficiency.
- Maintained adherence to established organizational standards for application configuration and system change control to enhance system integrity.
Resolute Professional Billing Consultant
Nationwide Children’s Hospital
06.2023 - 02.2025
- Served as General Ledger Lead for Professional Billing (PB) Single Billing Office (SBO)
- Built and tested General Ledger strings that interfaced with Workday, on a daily feed with accounting, for accuracy for five different entities
- Built, designed, and tested the Refund workflow and interfaced to Workday for nine different entities
- Generalized maintenance of the four live Service Area General ledgers, for PB/Hospital Billing (HB) models
- Built several custom reports that helped accounting with balancing issues within a given service area for the nine different entities
- Supported workflow process and maintenance for: Current General Ledger in Lawson, Charge Router PB, Charge Router Workqueues Maintenance, PB Charge Review, PB Insurance Follow-Up, PB Retro Adjudication, Benefit Engine and Customization, Self-Pay Follow-Up, Fee Schedules PB, Provider Maintenance, PB Credit/Adjustments Workqueues, Self-Pay Account Workqueues, Bill Area Maintenance
- Adhered to organizational standards for application configuration and system Change Control
- Sunset Service Areas that consolidated into the SBO Service Area
Resolute Professional Billing Consultant
Louisiana Children’s Medical Center
08.2022 - 05.2023
- Served as General Ledger Lead for Professional Billing (SBO)
- Built and tested General Ledger strings that interfaced with Workday, on a daily feed with accounting, for accuracy for nine different entities
- Built, designed, and tested the Refund workflow and interfaced to Workday for nine different entities
- Generalized maintenance of the four live Service Area General ledgers, for PB/HB models
- Built several custom reports that helps accounting with balancing issues within a given service area for the nine different entities
- Supported workflow process and maintenance for: Charge Router PB, Charge Router Workqueues Maintenance, PB Charge Review, Insurance Follow-Up, and Retro Adjudication, Benefit Engine and Customization, Self-Pay Follow-Up, Fee Schedules PB, Provider Maintenance, Payor/Plan Build, PB Credit/Adjustments Workqueues, Self-Pay Account Workqueues, Bill Area Maintenance
- Adhered to organizational standards for application configuration and system Change Control
Resolute Professional Billing Consultant
University of Chicago Medicine
08.2020 - 08.2022
- Served as Project Manager for implementation of extracts that interfaced with vendor Crowe RCA for Professional Billing
- Served as Project Manager for implementation of extracts that interfaced with vendor Crowe RCA for Hospital Billing
- Built entire General Ledger for Professional Billing (non-SBO), strings that interfaced with Lawson, and tested daily feed with accounting for accuracy
- Built entire General Ledger for UChicago Medicine/Tinley Park HB based Ambulatory Surgery Center (non-SBO), strings that interfaced with Lawson, and tested daily feed with accounting for accuracy
- Built entire General Ledger for UChicago Medicine/Ingalls Memorial Hospital, strings that interfaced with Lawson, and tested daily feed with accounting for accuracy
- Built, designed, and tested Refund workflow and interfaced to Lawson for UChicago Medicine/Tinley Park Ambulatory Surgery Center
- Built, designed, and tested Refund workflow and interfaced to Lawson UChicago Medicine/Ingalls Memorial Hospital
- Reporting HB Lead for HB application install for UChicago Medicine/Ingalls Memorial Hospital
- Reporting HB Lead for HB application install for UChicago Medicine/Tinley Park Ambulatory Surgery Center
- Built, designed, and tested Credit card integration for UChicago Medicine/Tinley Park Ambulatory Surgery Center and Ingalls Memorials Hospital
- Generalized maintenance of the four live Service Area General ledgers, for PB/HB models
- Built several custom reports that helped accounting with balancing issues within a given service area
- Built several new custom codes, for Billing and Credit Adjustments within the Procedure records
- Adhered to organizational standards for application configuration and system Change Control
Resolute Professional Billing Consultant
Advent Health
06.2020 - 08.2020
- Designed and tested the Research Study Maintenance setup for Research billing: Allowable Procedures, Statement, and Payment Posting/Adjustments
- Assisted with Anesthesia Module – Charge Entry Batches, Charge Review, and Self-Pay Discount
- Configured Discount Determination table for Self-Pay, Financial Assistance, and Department specific discount
- Collaborated with MyChart Team with build and testing in relation to billing and payments
- Supported various workflow processes: Anesthesia, Radiology, Behavior Health, Charity
- Configured the Charge Review workqueue routing with all applicable charge review rule build needed
- Configured HB/PB Charge Router based on organizational needs, collaborated with other teams making sure charges were making it to correct Epic Resolute Modules
- Configured the Insurance Follow-Up profile workqueue routing with all necessary Follow-up activities, deferral days according to operational needs
- Configured the Retro Adjudication profile, according to operational specifications
- Configuring the Benefit Engine Package, to organizational needs for each Insurance type
- Configured the Credit Profile to organizational needs, Workqueue build, Adjustment Codes, refund process
- Built several fee schedules meeting the needs for the organization
- Built several new custom codes, for Billing and Credit Adjustments within the EAP records
- Configured several new Provider Records (SER), prior to go-live
- Built entire General Ledger for Professional Billing, strings that interfaced with (Oracle)PeopleSoft, testing daily feed with accounting for accuracy
- Built serval custom Guarantor based and Insurance based SmartText letters to generate out of Epic
- Built several custom Reporting Workbench reports based on operational needs
- Adhered to organizational standards for application configuration and system Change Control
Resolute Professional Billing Consultant
Hennepin Healthcare
01.2020 - 06.2020
- Supported workflow process and maintenance of Discount Determination table for Self-Pay, Financial Assistance, and Department-specific discount
- Supported workflow process and maintenance for: Charge Router HB/PB, Charge Router Workqueues Maintenance, Charge Router Optimization Build, PB Charge Review, PB Insurance Follow-Up, PB Retro Adjudication, Benefits Engine, Self-Pay Follow-Up and Refunds, General Ledger & Fee Schedules HB/PB, Provider Maintenance & Procedure Maintenance Build Custom and Normal, Payor/Plan Build, Facility Structure Build and Maintenance, HB Insurance Follow-up, Build of SmartText Letters, System Automatic Activity Maintenance, FQHC-Related Build, Special Projects
Resolute Professional Billing Consultant
Shannon Health
07.2019 - 12.2019
- Supported workflow process and maintenance of Discount Determination table for Self-Pay, Financial Assistance, and Department-specific discount
- Supported workflow process and maintenance for: Charge Router HB/PB, Charge Router Workqueues Maintenance, Charge Router Optimization Build, PB Charge Review, PB Insurance Follow-Up, PB Retro Adjudication, Benefit Engine, Self-Pay Follow-Up and Refunds, Fee Schedules HB/PB, Provider Maintenance, Payor/Plan Build, Facility Structure Build and Maintenance, HB and PB Credit/Adjustments Workqueues & Self-Pay Account Workqueues
- HB Insurance Follow-up
- Account Billing Activities
- Build of SmartText Letters
- Acting HB/PB Team Security Lead, building Security Templates and Security Classes
- Upgraded interface with White Plume Coding software
- Supported May 2019 Upgrade & August 2019 Upgrade
Resolute Professional Billing Consultant
University of Rochester Medical Center
08.2018 - 07.2019
- Participated in Go-Live Support for Community Connect (Epic 2017)
- Designed and tested the Patient and Client SmartText statements in Epic
- End-to-end vendor testing for quality, with mapping, import/export files, extracts and extensions
- Designed and tested the Research Study Maintenance setup for Research billing: Allowable Procedures, Statement, and Payment Posting/Adjustments
- Built and tested all Professional Billing Reimbursement contracts and Pricing contracts
- Assisted with Anesthesia Module – Charge Entry Batches, Charge Review, and Self-Pay Discount
- Configured Discount Determination table for Self-Pay, Financial Assistance, and Department specific discount
- Collaborated with MyChart Team with build and testing in relation to billing and payments
- Supported various workflow processes: Anesthesia, Radiology, Behavior Health, and Charity
- Configured the Charge Review workqueue routing, and with all applicable charge review rule build needed
- Configured the Insurance Follow-Up profile workqueue routing, all necessary Follow-up activities, and deferral days
- Configured the Retro Adjudication profile, according to operational specifications due to coverage updates
- Configured the Benefit Engine Package, to organizational needs for each Insurance type
- Configured the Credit Profile to organizational needs, Workqueue build, Adjustment Codes, refund process
- Built and maintained several fee schedules meeting the needs for the organization and an extract that interfaced with Crowe RCA
- Built several new custom codes, for Billing and Credit Adjustments within the EAP records
- Configured several new Provider Records prior to go-live
- Payor/Plan build and Facility Structure build and maintenance
- Built entire General Ledger for PB and HB strings that interfaced with Paragon, testing daily feed with accounting for accuracy
Resolute Professional Billing Consultant
UT Southwestern
03.2018 - 08.2018
Resolute Professional Billing Consultant
Shannon Health
08.2017 - 03.2018
Refund and Bankruptcy Team Lead
Eskenazi Health
04.2015 - 08.2017
Epic System Analyst
Eskenazi Health
07.2014 - 08.2017
Epic System Analyst
Eskenazi Health
07.2014 - 04.2015
Patient Financial Coordinator
Community Health Network
08.2012 - 06.2014
Account Receivables Representative
Carle Physician Group
07.2007 - 07.2012
Education
High School Diploma -
Paris High School
Paris, IL05-2000
Skills
- Patient Estimates
- Anesthesia billing
- Dental billing
- MyChart billing
- Reporting Workbench
- Research billing
- Self-Pay
- Charge Review
- Charge Router
- Patient Statement
- Client Statement
- Discount tables
- Reimbursement contracts
- Provider Based Billing (PBB)
- FQHC Billing
- Pricing contracts
- SBO Statements
- PB/HB General Ledger
- Payor/Plan Build
- Facility Structure
- Community Connect
- PB/SBO Security
Certification
Epic Certifications
· Resolute Professional Billing
· Single Billing Office
Timeline
Resolute Professional Billing Consultant
Children's of Alabama Hospital
03.2026 - Current
Resolute Professional Billing Consultant
Froedtert Health
03.2025 - 03.2026
Resolute Professional Billing Consultant
Nationwide Children’s Hospital
06.2023 - 02.2025
Resolute Professional Billing Consultant
Louisiana Children’s Medical Center
08.2022 - 05.2023
Resolute Professional Billing Consultant
University of Chicago Medicine
08.2020 - 08.2022
Resolute Professional Billing Consultant
Advent Health
06.2020 - 08.2020
Resolute Professional Billing Consultant
Hennepin Healthcare
01.2020 - 06.2020
Resolute Professional Billing Consultant
Shannon Health
07.2019 - 12.2019
Resolute Professional Billing Consultant
University of Rochester Medical Center
08.2018 - 07.2019
Resolute Professional Billing Consultant
UT Southwestern
03.2018 - 08.2018
Resolute Professional Billing Consultant
Shannon Health
08.2017 - 03.2018
Refund and Bankruptcy Team Lead
Eskenazi Health
04.2015 - 08.2017
Epic System Analyst
Eskenazi Health
07.2014 - 08.2017
Epic System Analyst
Eskenazi Health
07.2014 - 04.2015
Patient Financial Coordinator
Community Health Network
08.2012 - 06.2014
Account Receivables Representative
Carle Physician Group
07.2007 - 07.2012
High School Diploma -
Paris High School
CAREER OVERVIEW
- Technically proficient, detail-oriented, and motivated healthcare IT professional
- 10 years of healthcare billing operational experience and another nine in Epic Professional Billing implementation and support
- Possesses analytical troubleshooting skills and excellent interpersonal and communication skills to identify problems and successfully implement solutions
HEALTHCARE ORGANIZATIONS
- Shannon Health
- Eskenazi Health
- UT Southwestern Medicine
- University of Rochester Medical Center
- Hennepin Healthcare
- University of Chicago Medicine
- Louisiana Children’s Medical Center
- Nationwide Children’s Hospital
- Advent Health