Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ROBERT "BOBBY" MASSON

Mandeville,Louisiana

Summary

Detail-oriented and methodical Epic Professional Billing Claims and Remittance Application Analyst offering five years of experience in related roles. Exceptional abilities in designing, building, configuring, testing and validating simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Epic Resolute Professional Billing Analyst

Ochsner Health Center
08.2024 - Current
  • Processes and workflows include Claims, Payor/Plans, Remittance/Payment Posting, Follow-up/Denials, Retro/VFO, Adjustment Imports, Refunds, Adjustment Review WQs, Credit WQs/Credit Workflows, MRA file processing, Place of Service EAFs, Financial Assistance, SBO.
  • Proficient with all relevant applications including ServiceNow, and Epic PuTTY, SUP, POC, TST, TST2, PRD.

Realtor

Coldwell Banker
04.2016 - 07.2024

Physician Practice Manager

OLL Physician Group
01.2023 - 04.2024
  • Enhanced Epic application capabilities to handle primary care, urgent care, and occupational medicine.
  • Increased volume to 500 patients per month.
  • Oversee the daily operations of three providers, LPNs, and ancillary staff.

Clinic Operations Manager

LCMC Health
06.2022 - 12.2022
  • Obtained Epic application superuser designation.
  • Managed daily operations of three women's care clinics.
  • Led a multidisciplinary team of 13 providers, RNs, and LPNs.

Clinic Operations Supervisor

Ochsner Health Center
04.2020 - 06.2022
  • Supervised Epic operations; vaccinated/tested up to 500 pts per day.
  • Managed three separate schedules: employee, pharmacy, and supply.
  • Increased safety, PPE, and social distancing compliance.

Sales/Operations Manager

Lincare
01.2015 - 03.2016
  • Managed daily operations for over 700 patients and 11 employees.
  • $1.71 million in sales in 2015, top performer, nationally ranked.
  • Managed inventory, purchased equipment, and supplies.

Physical Therapy Tech

St. Tammany Parish Hospital
06.2008 - 12.2013
  • Rehabilitated upwards of 20 patients per day, alongside a multidisciplinary acute care physical therapy team.
  • Set up five continuous passive motion (CPM) machines and hospital bed traction/trapeze units daily for knee and hip replacement patients.
  • Discussed the treatment plan with the medical team and documented the patient's progress.

ER Scribe / Chart Auditor

Professional Emergency Physician Associates
01.2009 - 01.2011
  • Obtained medical history from upwards of 30 patients a day in the emergency room.
  • Entered diagnoses into the ChartMaxx program, and placed information onto the chart.
  • Interacted with providers concerning patient treatment.

Education

Master of Science - Healthcare Management

University of New Orleans
New Orleans, LA
09-2021

Skills

Detail-Oriented

Customer-Focused

Effective technical solutions

Communication

Leadership

Innovative

Adaptive

Continuous improvement

Thrive in fast-paced environment

Certification

  • Epic Resolute Professional Billing Claims and Electronic Remittance Issued: Feb 2025, Credential ID: 1260970342


  • Epic Resolute Professional Billing Administration Issued: Oct 2024, Credential ID: 1118958757

Timeline

Epic Resolute Professional Billing Analyst

Ochsner Health Center
08.2024 - Current

Physician Practice Manager

OLL Physician Group
01.2023 - 04.2024

Clinic Operations Manager

LCMC Health
06.2022 - 12.2022

Clinic Operations Supervisor

Ochsner Health Center
04.2020 - 06.2022

Realtor

Coldwell Banker
04.2016 - 07.2024

Sales/Operations Manager

Lincare
01.2015 - 03.2016

ER Scribe / Chart Auditor

Professional Emergency Physician Associates
01.2009 - 01.2011

Physical Therapy Tech

St. Tammany Parish Hospital
06.2008 - 12.2013

Master of Science - Healthcare Management

University of New Orleans

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