Lisa Hofer
Grimes,IA
Summary
Hospital billing analyst with expertise in financial operations and billing processes. Strong analytical skills, attention to detail, and ability to manage complex data. Focused on team collaboration and achieving organizational goals. Known for adaptability and reliability in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
EPIC Resolute Hospital Billing Analyst, IT
UnityPoint Health
Des Moines, IA
07.2010 - Current
- Achieved seamless transition of a multi-facility organization with 20 hospitals to Epic, enhancing operational efficiency through effective implementation strategies, over the course of 4 years. Successfully integrated Dorothy and Comfort into the Epic structure, promptly introducing the behavioral health module, resulting in streamlined billing through Resolute Hospital Billing.
- Provided continuous support and process improvements.
- Achieved streamlined hospital billing operations for NMREC by implementing Epic systems for new departments. Optimized cost center assignment tables, bed charge billing tables and charge routing processes to enhance billing accuracy. Facilitated integrated testing, resulting in improved operational workflows.
- Facilitated alignment of build and training requirements through active participation in all project calls, supporting operational readiness for Epic implementation.
- Achieved seamless alignment of security protocols for all HB-related inquiries, audits, and upgrades through proactive leadership. Facilitated collaboration between the revenue integrity team and newly structured teams to provide consistent security access for all members. Delivered comprehensive security solutions, including the development of security classes, user roles, and templates, leveraging deep expertise in security requirements.
- Achieved successful upgrades and integrations of the general ledger in Epic for HB through strategic leadership. Delivered a seamless transition to Lawson, resulting in a full reconstruction of transaction rules and general ledger patterns in the general ledger table. Integrated home health, hospice, and behavioral health into the Epic-Lawson general ledger with tailored sub-accounts for each application. Streamlined the general ledger build in Epic through thorough systems analysis, resulting in operational improvements.
- Enhanced revenue cycle processes by implementing streamlined billing procedures and documentation standards.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Trained new team members on internal procedures, fostering a collaborative work environment for continuous improvement.
- Led initiatives to improve workflow efficiencies within the billing department, resulting in time-saving practices.
Central Billing Office, Liability & Work Comp Lead
UnityPoint Health
Des Moines, IA
01.2007 - 07.2010
- Achieved timely resolution of liability and work comp claims by coordinating with billing departments. Enhanced claim processing efficiency through diligent follow-up on liability and workers' compensation issues. Delivered improved outcomes in claims management by facilitating effective communication across teams.
- Collaborated with healthcare teams to streamline patient care processes. Supported administrative tasks to ensure efficient operation of the healthcare facility. Assisted in maintaining accurate patient records through diligent data entry.
- Analyzed and streamlined processes to achieve a substantial reduction in liability and workers' compensation accounts receivable.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Commercial Follow-Up Central Billing Office
UnityPoint Health
Des Moines, IA
09.2003 - 01.2007
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
Skills
- Contracts Support
- Problem-solving & Analytical Skills
- Epic Usability, Financial Experience & MyChart
- Build, Integration and Go-Live Support for Dorothy & Comfort, and Behavioral Health
- Single Billing Office
- Charge Router Build & Maintain
- Training and mentoring of new team members
- Payment posting & Adjustment posting
- HIPAA compliance
- Medical Billing & Client Billing
- Billing systems, software & System Configuration
- Time Management, Multitasking & Organizational skills
Websites
Accomplishments
- Collaborated as the Resolute Hospital Billing lead with team of 20+ cross-function analysts in the acquisition, information gathering, build, go-live implementation and support of our newest hospital.
- Achieved numerous free-standing HOD, HOAD, and PBB locations along with 100+ new department builds and go-live implementations, through effectively helping with NMREC's build and testing.
- Achieved Resolute Hospital Billing Security audits by completing assessments of Billing Office users with accuracy and efficiency to ensure users mirrored security in the same job capacity.
- Documented how many lines were in the Epic General Ledger table and resolved duplicates, and built behind-the-scenes rules for sub-accounts, which led to minimizing the size of the General Ledger table.
Certification
- Certified Resolute Hospital Billing Administration, Epic Systems - 2010 - current
- Certified Resolute Home Health Administration, Epic Systems - 2015 - current
- Certified Resolute Hospice Administration, Epic Systems - 2020 - current
- Certified Resolute Behavioral Health Adminstration, Epic Systems - 2022 - current
Timeline
EPIC Resolute Hospital Billing Analyst, IT
UnityPoint Health
07.2010 - Current
Central Billing Office, Liability & Work Comp Lead
UnityPoint Health
01.2007 - 07.2010
Commercial Follow-Up Central Billing Office
UnityPoint Health
09.2003 - 01.2007