Eunice Keener

Work with Supervisor in resolving issues, implementing new workflows, and prioritization of projects

• Primary support contact for all Epic Resolute Professional Billing build and maintenance, coordinating all system issues.
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
• Investigate end users’ preferences while making build decisions
• Analyze business operations as they relate to build decisions
• Analyze new functionality in release to determine how it should be used in consultation with billing leadership
• Review upgrade (Nova) notes, build and test changes for each new release (currently twice per year)
• Collect information regarding potential system enhancement needs
• Liaison between end users, third parties, and Epic implementation staff
• Participate in training and working with end users
• Troubleshoot problems and questions from end users
• Work with report writers to ensure accuracy in financial and billing information.

• Obtained medical history information from customers via telephone interviews.
• Translated documents as well as interview conversations.
• Provided high level of customer service and coordinated call volumes for my team.
• Escalation case worker for high-price life insurance policies.

• Primary greeter and directed clients to appropriate areas.
• Scheduled appointments
• Organized client files according to scheduled dates.
• Translate face-to-face and phone call conversations.
• Assisted supervisor with incoming employee interviews.
• Organized case files for all client interviews conducted.

• Scheduled and coordinated daily truck routes.
• Ensured quality assurance and customer satisfaction for all deliveries made.
• Maintained all merchandise inventory reports.
• Ensured timely scheduling of truck maintenance.
• Provided bilingual customer engagement events.
• Telephone orders and payments processing.

• Completed trimester report for Kids Care Health Insurance.
• Eligibility screener for free immunization programs.
• Scheduled eligibility screenings and medical appointments.
• Filed confidential medical records information.
• Translate brochures and documents that were mailed to clients