Christopher Fagan
Stillwater,OK
Summary
Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher.
Overview
3
3
years of professional experience
Work History
Transportation Dispatcher
Iron Hart Services
Eagle, ID
02.2023 - Current
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Coordinated dispatching fifty drivers to accomplish daily delivery requirements.
- Monitored vehicle locations to coordinate timely arrivals.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Communicated with customers to provide delivery updates and resolution.
- Received new orders, prepared documentation, and assigned personnel.
Truck Driver
Bronco Equipment Rental & Sales
Stillwater, OK
01.2022 - 02.2023
- Completed preventive maintenance checks and basic repairs to vehicles.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected load security and checked for damages.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Completed routine maintenance on truck to keep in working order.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Transportation Dispatcher
3C Logistics (Closed)
Tulsa, OK
05.2021 - 01.2022
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored and tracked dispatch communication systems.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Answered phone calls and responded to customer emails.
Truck Driver
Balanced Trucking
Tulsa, OK
03.2020 - 05.2021
- Completed preventive maintenance checks and basic repairs to vehicles.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected load security and checked for damages.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Operated with safety and skill to avoid accidents and delays.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Dropped and hooked trailers and changed configuration of equipment.
Education
High School Diploma -
Perkins-Tryon High School
Perkins, OK05.1999
Skills
- Organizational Standards
- Recordkeeping Requirements
- Professional Relationships
- Driver Communications
- Team Collaboration
- Work Order Entry
- Tracking Tasks
- Paperwork and Documentation
- Critical Decision-Making
- Microsoft Office
- Industry-Specific Software
Timeline
Transportation Dispatcher
Iron Hart Services
02.2023 - Current
Truck Driver
Bronco Equipment Rental & Sales
01.2022 - 02.2023
Transportation Dispatcher
3C Logistics (Closed)
05.2021 - 01.2022
Truck Driver
Balanced Trucking
03.2020 - 05.2021
High School Diploma -
Perkins-Tryon High School