Christopher Fernandez
Rancho Cucamonga,CA
Summary
Driven Department Manager with 16-years track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives.
Overview
18
18
years of professional experience
Work History
Operations Manager
Amazon
Rialto, CA
09.2021 - Current
- Formulated processes to improve assistance to support groups, resulting in a reduction of downtime.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reviewed shift reports understanding current numbers and trends.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Online Banking Department Manager
First Financial Credit Union
West Covina, CA
08.2014 - 09.2021
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Met with customers to assess needs and propose customized solutions.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Provided technical expertise and problem resolutions to new, and existing clients.
Assistant Bank Manager
U.S. Bank
Victorvilee, CA
09.2011 - 08.2014
- Evaluated new account applications against outline specifications to approve, reject or recommend adjustments files.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
Personal Banker
Chase Bank
Fontana, CA
02.2009 - 08.2011
- Promoted all financial products by maintaining excellent service offering knowledge.
- Expanded client base by promoting new financial products.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
Investment Banker
Wells Fargo
Upland, CA
10.2004 - 08.2009
- Managed investment funds to maximize return on client investments.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Assisted customers with opening or closing accounts, completing loan applications, and enrollment in financial services..
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolios.
- Researched, reviewed and evaluated bank customer investment and insurance portfolios.
Education
Ph.D. - Business Adminstration
California Baptist University
Riverside, CA08.2025
Master of Arts - Organizational Studies And Leadership
Los Angeles Pacific University
San Dimas03.2021
Associate of Science - Organizational Leadership
Azusa Pacific University
Azusa, CA06.2019
Skills
- Business development and planning
- Team Leadership
- Judgment and Decision Making
- Strategic Planning and Execution
- Effective Communicator and Public Speaker
- Employee Motivation and Performance
- Policy Development and Enforcement
Timeline
Operations Manager
Amazon
09.2021 - Current
Online Banking Department Manager
First Financial Credit Union
08.2014 - 09.2021
Assistant Bank Manager
U.S. Bank
09.2011 - 08.2014
Personal Banker
Chase Bank
02.2009 - 08.2011
Investment Banker
Wells Fargo
10.2004 - 08.2009
Ph.D. - Business Adminstration
California Baptist University
Master of Arts - Organizational Studies And Leadership
Los Angeles Pacific University
Associate of Science - Organizational Leadership
Azusa Pacific University
Similar Profiles
Ruben Frausto JrRuben Frausto Jr
Maintenance Technician III at AmazonMaintenance Technician III at Amazon
Sreeram TRSreeram TR
Catalog Manager at AmazonCatalog Manager at Amazon
Yashvvi JangidYashvvi Jangid
Senior Risk Analyst at AmazonSenior Risk Analyst at Amazon
Vivian MaxwellVivian Maxwell
Associate at AmazonAssociate at Amazon
Gelza Salazar., M.S., AMFTGelza Salazar., M.S., AMFT
S.O. Clinician at New Day Recovery CenterS.O. Clinician at New Day Recovery Center