Christopher Fertally
Jack’s Used Auto Parts
Amelia,OH
16
years of professional experience
Accomplished operations and service management professional with 15 years of experience in automotive operations, collision repair, and plumbing services. Expertise in managing high-volume operations, supervising teams, and enhancing workflow efficiency. Known for delivering high productivity and customer satisfaction through effective coordination of business operations and strategic revenue maximization.
Work History
ONLINE SALES & MARKETING MANAGER
2 Years 6 Months- Managed online automotive parts and vehicle sales through Car-Part, Powerlink, Facebook Marketplace, and other digital platforms, driving revenue growth.
- Oversee daily sales operations, customer inquiries, inventory availability, and production priorities.
- Assist customers with parts identification and purchasing decisions, supporting customer satisfaction and repeat business.
- Oversaw daily sales operations, addressing customer inquiries, optimizing inventory availability, and prioritizing production to enhance service delivery.
- Supervise mechanics responsible for rebuilding and reconditioning vehicles for resale, ensuring quality workmanship and efficient production timelines.
- Balanced sales performance, customer service, and shop productivity to align with overall business objectives, fostering a cohesive operational strategy.
RESIDENTIAL SERVICE TECHNICIAN – PLUMBING
2 Years 8 Months- Executed residential plumbing maintenance, troubleshooting, and repair services across seven-county service region, enhancing customer satisfaction.
- Provided professional field services for residential customers, insurance companies, home warranty providers, and property management organizations.
- Coordinated service schedules, travel routes, customer communications, and daily work assignments to streamline operations and improve service delivery.
- Maintained strong customer relationships through professionalism, reliability, and effective communication.
- Independently coordinated service schedules, travel routes, customer communications, and daily work assignments.
- Successfully managed multiple appointments and service priorities in a fast-paced field environment.
BODY SHOP MANAGER
5 Years 7 Months- Consistently outperformed more than 40 company locations in production volume, revenue, and customer satisfaction through effective operational leadership and workflow management.
- Led daily operations of high-volume collision repair and painting facility, overseeing shop production and front-office functions to maximize efficiency.
- Supervised technicians, assigned work, and monitored productivity while ensuring quality and safety standards were consistently met.
- Coordinated employee scheduling, payroll, customer communications, and daily operational priorities to streamline operations.
- Managed employee scheduling, payroll, customer communications, and daily operational priorities.
- Maintained high levels of customer satisfaction through quality control, clear communication, and dependable service delivery.
OPERATIONS & SALES MANAGER
4 Years 7 Months- Managed daily operations of an automotive sales and vehicle reconditioning business, including inventory purchasing, repair coordination, and vehicle resale.
- Supervised teams across automotive repair, reconditioning, and sales operations to maintain productivity and operational efficiency.
- Coordinated repair schedules and shop workflow to improve vehicle turnaround times and maximize inventory availability.
- Coordinated repair schedules and shop workflow, enhancing vehicle turnaround times and maximizing inventory availability.
- Developed pricing and sales strategies aligned with market demand and vehicle condition, targeting profitability objectives.
- Streamlined reconditioning processes, boosting productivity and inventory turnover while enhancing overall operational performance.
- Collaborated across sales and service departments to align production output with revenue goals and customer demand.
Education
- Organizational Leadership
Coursework in Organizational Management
Skills
Operations & Leadership: Team Supervision
Production planning
Payroll processingWorkflow managementQuality Control
Process Improvement
Automotive & Technical: Collision repair
Vehicle RecVehicle restorationl TroMechanical diagnosticsement
Inventory Management
Automotive Service Management
Sales & Marketing: Automotive Sales
E-Commerce Management
Digital marketing
Social Media Marketing
Customer loyaltyRevenue growth
Platforms & Systems: Car-Part
Powerlink
Facebook Marketplace
Online inventory management
Team management
Social media management
Business development
Relationship management
Ad campaigns
Lead generation
Affiliate Marketing
Marketing strategy
Order management
Sales targets
Online Sales Strategy
Personal Information
Title: Operations Management | Automotive Sales | Service & Production Leadership
Timeline
ONLINE SALES & MARKETING MANAGER
Jack’s Used Auto Parts
04.2024 - CurrentRead More
RESIDENTIAL SERVICE TECHNICIAN – PLUMBING
Third Generation
06.2021 - 02.2024Read More
BODY SHOP MANAGER
Econo Auto Painting
01.2015 - 08.2020Read More
OPERATIONS & SALES MANAGER
Tampa Bay Auto
06.2010 - 01.2015Read More
Ashford University
from Organizational Leadership
Read More