Jonathan Batista
Wesley Chapel,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking new opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
GUEST ARRIVALS SUPERVISOR
Metro Lagoons
03.2021 - 09.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
- Trained new staff in relevant processes and procedures
- Resolved escalated customer complaints or queries promptly and efficiently
- Collaborated with other departments to develop effective solutions that meet customer needs
- Monitored cash flow throughout the day and alerted managers when shortages occurred
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes
HOSPITALITY TEAM MEMBER
Excellence service unlimited
09.2022 - 02.2024
- Provided customer service to ensure guest satisfaction
- Assisted with the preparation of food and beverage items for customers
- Maintained cleanliness of dining area, kitchen, and other areas of the restaurant
- Informed guests of local dining, entertainment and leisure options
FOOTWEAR/RETAIL SALES ASSOCIATE CASHIER
Dick Sporting Goods
09.2022 - 12.2023
- Greeted customers, provided product knowledge and assisted with selection of footwear
- Maintained store cleanliness and visual appeal through organizing, straightening, dusting, sweeping
- Recommended additional items based on customer preferences
Service Porter
BMW of Wesley Chapel
10.2024 - Current
- Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
- Ensured safety compliance by keeping service areas free of hazards and maintaining proper signage where required.
Education
High School Diploma -
Wesley Chapel High School
Wesley Chapel, FL06.2023
business administration and management
Pasco-Hernando State College - Current
Wesley Chapel, FL08-2023
Tampa School of Real Estate
Tampa, FL06-2024
Skills
- Leadership
- Teamwork and Collaboration
- Customer Service
- Excellent Communication
Additional Information
- I graduated High School early at the age of 16.
- I volunteered for Vacation Bible school at my church, serving as a Team Lead for a group of kids.
- I volunteered for a food drive in Tampa where we helped people in need get food, clothes...etc.
Timeline
Service Porter
BMW of Wesley Chapel
10.2024 - Current
HOSPITALITY TEAM MEMBER
Excellence service unlimited
09.2022 - 02.2024
FOOTWEAR/RETAIL SALES ASSOCIATE CASHIER
Dick Sporting Goods
09.2022 - 12.2023
GUEST ARRIVALS SUPERVISOR
Metro Lagoons
03.2021 - 09.2024
High School Diploma -
Wesley Chapel High School
business administration and management
Pasco-Hernando State College - Current
Tampa School of Real Estate
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