Christopher Figueroa
Staten Island,NY
Summary
Proven leader at Harbor Freight Tools, adept in business planning and sales team leadership, enhanced customer satisfaction and achieved sales goals through strategic adjustments. Skilled in data analysis and dynamic interpersonal communication, consistently delivering top-notch client service and team efficiency. Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational, and communication skills.
Overview
7
7
years of professional experience
Work History
Sales Supervisor
Harbor Freight Tools
06.2019 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
Receptionist
Designer Auto World
11.2017 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Port Richmond High School
Staten Island, NY06.2017
Skills
Sales team assistance
Product and service sales
Data analysis
Business planning
Languages
Spanish
Native or Bilingual
Timeline
Sales Supervisor
Harbor Freight Tools
06.2019 - Current
Receptionist
Designer Auto World
11.2017 - 05.2019
Port Richmond High School