Christopher Fleifel
San Bruno,CA
Summary
Strong communicator through multiple years in customer service oriented positions that is looking to reenter to field after taking a leave of absence to help run my family restaurant. Computer savvy with experience using tools such as Salesforce, Microsoft Office & Mac OS Academic experience in analytics using PySpark, SQL, and Tableau.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Restaurant Manager
Sumac Mediterranean
08.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Case Manager
Genetech
08.2022 - 07.2023
- Collaborated with Healthcare Providers, Patients & Insurance Companies in effort to ensure our services were provided in an accurate and efficient manner
- Utilized Salesforce Lightning to ensure our patients cases were completed on time with thorough data entry
- Spoke with patients to educate them on financial assistance programs in effort to alleviate their financial toll
Sales Development Representative
Xactly
05.2021 - 07.2022
- Utilized Salesforce & LinkedIn Navigator to thoroughly research target accounts in effort to set meetings for my AE and meet quota
- Created my own cadences and templates within Salesloft to reach out to targets in an efficient and organized manner
- Communicated with assigned Account Executives to set clear actions plans and targets to ensure we were constantly working efficiently
Sales Development Representative
Yelp Restaurants
02.2020 - 05.2020
- Initialized SDR pilot program focused on assisting Outbound Sales through researching prospects within Salesforce and reaching out
- Data Cleansing/merging duplicates within Salesforce while assigning accounts to Outbound Accounts Executives
Education
Bachelor of Science -
San Jose State University
San Jose, CA 08.2014 - 05.2019
Skills
Customer Service
Management
Salesforce
SQL
MacOS
G-Suite
Academic History
Yelp Dataset Challenge
- Conducted analysis on Yelp Data using PySpark and SQL to identify trends in monthly variations in the ratings of businesses and create insight that could help deliver a business outcome
- Profiled & refined data in effort to achieve most accurate dataset to work with as possible
- Utilized Tableau & Databricks to create data visualizations showing variations in monthly ratings & how geography, seasons and subcategories impact them.
Timeline
Restaurant Manager
Sumac Mediterranean
08.2023 - Current
Case Manager
Genetech
08.2022 - 07.2023
Sales Development Representative
Xactly
05.2021 - 07.2022
Sales Development Representative
Yelp Restaurants
02.2020 - 05.2020
Bachelor of Science -
San Jose State University
08.2014 - 05.2019
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