Christopher Fleming
Ingleside,IL
Summary
Retail professional with 10 years of experience in delivering exceptional customer service and building a strong rapport with customers as well as team members.
Overview
10
10
years of professional experience
Work History
Third Person/Service Desk
Jewel Osco
Antioch, IL
11.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Managed cash handling responsibilities, adhering to strict financial protocols and security measures.
Full Time Sales Lead/Key Holder
Dollar General
Antioch, IL
10.2017 - 12.2021
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Enhanced client relationships through consistent communication and personalized solutions.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
Shipping and Receiving Clerk/Forklift Driver
Deli Source Inc
Antioch, IL
08.2015 - 08.2017
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
Sales Associate
JJ Blinkers
Antioch, IL
03.2015 - 11.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Skills
- Retail industry experience
- Attention to detail
- Verbal and written communication
- Public speaking
- Leadership development
- Documentation and recordkeeping
- Strong customer service
- Cash handling and management
Timeline
Third Person/Service Desk
Jewel Osco
11.2022 - Current
Full Time Sales Lead/Key Holder
Dollar General
10.2017 - 12.2021
Shipping and Receiving Clerk/Forklift Driver
Deli Source Inc
08.2015 - 08.2017
Sales Associate
JJ Blinkers
03.2015 - 11.2016