Christopher Flood

• Conducted root cause analysis for major warranty issues, identifying problem areas and implementing corrective actions.
• Evaluated emerging technologies that could be applied towards improving efficiencies within the Warranty Service Department operations or enhancing customer experiences during the claim process.
• Coordinated with legal counsel to ensure compliance with applicable regulations governing warranties within various jurisdictions served by our company''s products or services.
• Implemented a centralized database system for tracking warranties, allowing for better monitoring and reporting capabilities.
• Assisted in developing marketing materials highlighting our company''s commitment to exceptional after-sales support through robust warranty offerings.
• Continuously updated knowledge of industry best practices related to warranty service management, ensuring our company remained competitive and responsive to customer needs.
• Managed the warranty service team, effectively reducing turnaround time for claims processing.

• Complete Marine Mechanical service facility. Carrying out services from engine repair and maintenance. Total vessel system repair and maintenance. Rigging, fabrication and fiberglass shop.
• Along with managing day-to-day business operations also provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Consulted with customers to assess needs and propose optimal solutions.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Specialized projects to oversee, build, and rig two T52 Lycoming powered custom offshore 'Poker Run" catamarans. Design and fabricate all necessary parts to to mate Lycoming T 53's to BPM surface drive with automated shaft stops for shifting. fuel systems, 16 inch diameter water jacketed exhaust systems. Fabricate and alter fiberglass parts to accomodate driveline. Design and install fresh water turbine washdown systems. Oversee project from concept to delivery.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Developed and maintained positive relationships with customers to build rapport and trust.