John J Watkins
BUFORD,GA
Summary
Proven leader in the construction and home improvement sectors, notably with Lowe Properties, Inc., where I managed projects valued up to $800,000, enhancing customer satisfaction through effective communication and problem-solving. Skilled in team management and technical knowledge, I excel in driving project completion and quality, achieving demanding targets through meticulous work planning and prioritization.
Overview
32
32
years of professional experience
Work History
Warranty Service Manager
Home Fusion, LLC
09.2020 - 06.2024
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
DSI Specialist
John Soules Foods
04.2018 - 08.2020
- Responsible for the programming and maintenance, and safety of multi-million dollar, high pressure, water cutting systems.
- Ensured smooth operation and consistent, high quality end product.
Owner/Operator
JW Home Enhancement, LLC
03.2016 - 04.2018
- Consulted with customers to assess needs and propose optimal solutions.
- Budgeted, scheduled, and implemented home improvement projects up to $30,000.
- Maintained complete customer satisfaction through exceptional communication and service.
Residential Construction Superintendent
Lowe Properties, Inc.
05.1992 - 02.2016
- Managed the construction of homes from $250,000 to over $800,000.
- Oversaw all site activities from survey through completion and turn-over.
- Developed schedules and supervised field crews to optimize quality and work efficiency.
- Collaborated with management, vendors, and trades to organize operations and achieve demanding schedule targets.
- Coordinated required inspections with local jurisdictions to identify and quickly resolve any code concerns.
- Maintained customer satisfaction with communication, concern, and correction.
Education
Bachelor of Science - Biology
University of Georgia
Athens, GASkills
- Team Management
- Complaint Handling
- Cost Control
- Technical knowledge
- Schedule Management
- Interpersonal Communication
- Written Communication
- Work Planning and Prioritization
- Customer Relationship Management
Timeline
Warranty Service Manager
Home Fusion, LLC
09.2020 - 06.2024
DSI Specialist
John Soules Foods
04.2018 - 08.2020
Owner/Operator
JW Home Enhancement, LLC
03.2016 - 04.2018
Residential Construction Superintendent
Lowe Properties, Inc.
05.1992 - 02.2016
Bachelor of Science - Biology
University of Georgia
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