Christopher Frazzetto
Aldi
Champaign,IL
10
years of professional experience
Detail-oriented professional with extensive experience in grocery operations. Committed to upholding workplace safety and cleanliness while delivering exceptional customer service and support.
Work History
Grocery Clerk
3 Years 11 Months- Assisted customers with inquiries, providing excellent service and support throughout shopping experience.
- Assisted customers with inquiries, providing excellent service and support throughout the shopping experience.
- Stocked shelves efficiently to maintain optimal product availability and visibility.
- Monitored product expiration dates, ensuring compliance with safety standards and quality assurance.
- Contributed to maintaining cleanliness and organization of the sales floor and storage areas for operational efficiency.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to the "first in, first out" rule.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
- Removed trash, swept, and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
- Managed the return process for unsatisfied customers, ensuring positive resolution.
- Enhanced store security by monitoring for shoplifting and implementing preventative measures.
Produce Associate
6 Months- Implemented best practices for handling perishable goods to enhance freshness and quality.
- Managed inventory levels to ensure product availability and minimize waste.
- Collaborated with team members to maintain a clean and organized produce department.
- Assisted customers with product selection, ensuring high levels of satisfaction.
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Blocked produce and culled damaged or spoiled pieces.
- Assisted in reducing waste by implementing proper rotation techniques for perishable items.
- Coordinated with other departments as necessary to facilitate cross-merchandising opportunities and enhance overall store presentation.
- Stocked the floral department and checked for freshness.
Shift Manager
4 Years 7 Months- Completed daily operations to ensure compliance with company policies and standards.
- Coordinated team schedules and assignments to maximize productivity during peak hours.
- Trained and mentored staff on best practices for customer service and sales strategies.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Resolved customer complaints promptly, enhancing overall customer satisfaction ratings.
- Led safety initiatives, ensuring adherence to health regulations within the store environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Worked extra shifts at both Champaign stores to alleviate staffing shortages.
- Marked-down dated items and relocated merchandise to proper store areas.
- Handled and delegated multiple tasks in every area of the store.
Store Clerk
10 Months- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Processed customer transactions efficiently using point-of-sale systems.
- Stocked shelves and organized inventory to enhance store presentation.
- Monitored product expiration dates to ensure quality and compliance standards.
Education
No Degree - Office Assistant/Microsoft Office Programs
Skills
Customer engagement
Customer support
Customer assistance
Store maintenance
Inventory management
Great communication
Helpful service
Friendly
Caring
Timeline
Grocery Clerk
Aldi
09.2022 - CurrentRead More
Produce Associate
Sam's Club
03.2022 - 09.2022Read More
Shift Manager
Ruler Foods (Kroger)
07.2017 - 02.2022Read More
Store Clerk
Ruler Foods (Kroger)
09.2016 - 07.2017Read More
Parkland College
No Degree from Office Assistant/Microsoft Office Programs
Read More