Open To Work
Frederick Newcomb
Earth Fare, Inc.
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Customer Support SpecialistTechnical Support Specialist
Work Type
Full Time
Location Preference
Remote
Important To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave4-day work week
Resourceful Support Specialist with expertise in Apache/NGINX, Linux, and front-end web development. Delivered technical support for HubSpot CRM and InMotion Hosting, aiding clients in software setup and server management. Proficient in troubleshooting and workflow design, ensuring exceptional customer service across various sectors.
1
Certification
22
Years of experience
Work History
Grocery Clerk
11 Months
Earth Fare, Inc. - Asheville, NC | 08.2025 - 07.2026
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Operated cash register accurately, processing transactions efficiently to minimize customer wait times.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained cleanliness and organization of sales floor, ensuring compliance with health standards.
Customer Support Specialist
11 Months
HubSpot - Cambridge, MA | 12.2021 - 11.2022
- Supported customers via calls and emails during HubSpot CRM setup, enhancing onboarding success by designing and implementing marketing automation workflows and email campaigns, and developing reports with strong communication and technical skills
- Resolved customer inquiries through effective communication and troubleshooting techniques.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Developed knowledge base articles to support self-service customer solutions.
Technical Support Specialist
11 Months
InMotion Hosting - Virginia Beach, VA | 01.2021 - 12.2021
- Resolved customer website hosting issues through calls, emails, and chats, enhancing client satisfaction with domain management, server management, website installation, configuration, and email troubleshooting
- Resolved technical issues for diverse client inquiries via phone, email, and live chat.
- Guided clients in utilizing hosting services through detailed troubleshooting and instructional support.
- Documented customer interactions and solutions in ticketing system to enhance knowledge base accuracy.
Grill Operator
9 Months
Waffle House - Asheville, NC | 04.2019 - 01.2020
- Greeted customers, ensured satisfaction, and resolved concerns to uphold service standards
- Prepared customer orders rapidly to support efficient kitchen operations
- Maintained inventory and temperature control logs to guarantee food safety compliance
Cold Service Chef
1 Year
Chartwells Higher Education - Asheville, NC | 10.2017 - 10.2018
- Greeted customers and ensured satisfaction, fostering repeat business
- Increased station sales by 27% by promoting specials and delivering excellent service
- Greeted customers and ensured customer satisfaction, enhancing repeat business
- Answered customer questions about offerings, enhancing overall experience
- Kept accurate production logs to support inventory management
Customer Service Agent
4 Months
Teletech Inc | 12.2014 - 04.2015
- Answered incoming calls to provide software support, achieving high customer satisfaction
- Answered customer questions about product offerings, increasing product adoption
- Maintained accurate call logs to support compliance and quality tracking
- Responded to customer inquiries about product offerings, facilitating increased product adoption
- Earned multiple five-star reviews from callers, reflecting commitment to exceptional service
Web Developer/Windows and Linux support
9 Years 8 Months
Freelance/Self Employed - Asheville, NC | 05.2004 - 01.2014
- Developed websites using HTML, CSS, and JavaScript, creating tailored solutions for local businesses
- Delivered Windows, Linux, and WordPress support to Asheville clients, enhancing system reliability and user satisfaction
- Developed responsive websites using HTML, CSS, and JavaScript to enhance user experience.
- Collaborated with clients to define project scope and requirements, ensuring alignment with business objectives.
- Implemented content management systems (CMS) to streamline website updates and improve client autonomy.
Education
High School Diploma
Silver Lake Regional Vocational High School - Kingston, MA
Skills
Customer Engagement
Promotional Strategies
Customer Relationship Management
Excellent communication skills with a focus on customer service
Sales Reporting
Website Traffic Analysis
Domain Management
HTML & CSS
Certification
- CPanel Professional
- June 2023 to June 2024
- I am certified in the use of the graphical interface for the cPanel web hosting control panel, which is the most commonly used control panel for Apache and NGINX servers.
Additional Information
Authorized to work in the US for any employer
Timeline
Grocery Clerk
Earth Fare, Inc.
08.2025 - 07.2026Read more
Customer Support Specialist
HubSpot
12.2021 - 11.2022Read more
Technical Support Specialist
InMotion Hosting
01.2021 - 12.2021Read more
Grill Operator
Waffle House
04.2019 - 01.2020Read more
Cold Service Chef
Chartwells Higher Education
10.2017 - 10.2018Read more
Customer Service Agent
Teletech Inc
12.2014 - 04.2015Read more
Web Developer/Windows and Linux support
Freelance/Self Employed
05.2004 - 01.2014Read more
Silver Lake Regional Vocational High School - High School Diploma,
Read more