Summary
Overview
Work History
Education
Skills
Accomplishments
Job Descriptions
Hobbies
Timeline
Generic

Christopher Furlong

Lockport,NY

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Ingram Micro
05.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved customer inquiries and complaints quickly.

FLORAL DELIVERY DRIVER

Russell's Tree and Shrub Farm
03.2018 - 03.2020
  • Delivered floral arrangements to customers
  • And other florists who were not in our delivery zone
  • Boxed and wrapped arrangements prior to delivering.

ASSISTANT CHIEF

Rapids Volunteer Fire Company
01.2009 - 07.2019
  • As assistant I had roughly 50 people below me and under my command when the head fire chief is not available
  • I direct people to do jobs and assignments, I also conduct search and rescue, along with fire suppression, I am also first-aid CPR certified
  • I performed truck checks to make sure all the equipment and tools worked properly.

CONSTRUCTION MATERIALS TESTING TECHNICIAN

CME Associates
05.2017 - 11.2017
  • Tested concrete and other construction materials to ensure they were up to code
  • Recorded test results and filed them appropriately due to the results.

ARMED SERVICE TECHNICIAN

Loomis Armored
09.2016 - 04.2017
  • Drive armored vehicle to transport money and items to specified locations
  • Collect money from ATM machines and replenish with new money.

LABORER

City of Lockport
01.2015 - 01.2016
  • I was a seasonal summer help for the City of Lockport at the waste water treatment plant
  • I did landscaping around the plant, which included spraying for weeds, mowing the plant property with commercial grade lawn mowers, and trimmed the weeds
  • I also painted inside and outside of the buildings, cleaned the buildings, and if asked, I also helped get samples of the water for the lab to test.

CASHIER

Tractor Supply Co.
01.2015 - 01.2015
  • I helped cash customers out then they were done with the products they needed, I also helped unload freight, which consisted of unloading the truck and following that I had to put the products on the floor.

CUSTOMER SERVICE OUTFITTER

Cabela's
01.2014 - 01.2015
  • Some of my responsibilities while working at Cabela's, such as taking returns and exchanges, helping customers find merchandise in the store, and ordering products if the store did not have them in stock
  • I helped other employees order products which were not in stock, and I helped in other departments with recovery when the store was closing.

CASHIER

Family Dollar
04.2012 - 10.2013
  • Issue receipts, refunds, credits, or change due to customers
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Stock shelves, and mark prices on shelves and items
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

LANDSCAPER

Deering Landscape Contractors
04.2010 - 07.2010
  • Mow or edge lawns, using power mowers or edgers
  • Use hand tools, such as shovels, rakes, pruning saws, saws, hedge or brush trimmers, or axes
  • Gather and remove litter.

Education

Completed coursework towards Associate's degree -

NIAGARA COUNTY COMMUNITY COLLEGE
Sandborn, NY

High School Diploma -

LOCKPORT HIGH SCHOOL
Lockport, NY
10.2008

Skills

  • Customer Service
  • Cashier
  • Communication skills
  • CPR certified
  • First-aid
  • Hand tools
  • Microsoft Word
  • Painting
  • Power tools
  • Microsoft Office Suite

Accomplishments

  • Received Firefighter of the year award, going above and beyond what was asked of me.
  • Received Horizon award for being the most improved and shown the most growth as a rookie firefighter.

Job Descriptions

  • Delivered floral arrangements to customers and other florists who were not in our delivery zone.
  • Boxed and wrapped arrangements prior to delivering.
  • As assistant I had roughly 50 people below me and under my command when the head fire chief is not available.
  • I direct people to do jobs and assignments, I also conduct search and rescue, along with fire suppression, I am also first-aid CPR certified.
  • I performed truck checks to make sure all the equipment and tools worked properly.
  • Tested concrete and other construction materials to ensure they were up to code.
  • Recorded test results and filed them appropriately due to the results.
  • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Drive armored vehicle to transport money and items to specified locations.
  • Collect money from ATM machines and replenish with new money.
  • I was a seasonal summer help for the City of Lockport at the waste water treatment plant.
  • I did landscaping around the plant, which included spraying for weeds, mowing the plant property with commercial grade lawn mowers, and trimmed the weeds.
  • I also painted inside and outside of the buildings, cleaned the buildings, and if asked, I also helped get samples of the water for the lab to test.
  • I helped cash customers out then they were done with the products they needed, I also helped unload freight, which consisted of unloading the truck and following that I had to put the products on the floor.

Hobbies

  • Travel - A big part of my life, I enjoy seeing everything this country has to offer.
  • Outdoors - I enjoy any outdoor activities. Hunting, Fishing, Hiking, Camping, ETC.
  • Photography - I love being able to capture temporary moments permanently.

Timeline

Customer Service Representative

Ingram Micro
05.2022 - Current

FLORAL DELIVERY DRIVER

Russell's Tree and Shrub Farm
03.2018 - 03.2020

CONSTRUCTION MATERIALS TESTING TECHNICIAN

CME Associates
05.2017 - 11.2017

ARMED SERVICE TECHNICIAN

Loomis Armored
09.2016 - 04.2017

LABORER

City of Lockport
01.2015 - 01.2016

CASHIER

Tractor Supply Co.
01.2015 - 01.2015

CUSTOMER SERVICE OUTFITTER

Cabela's
01.2014 - 01.2015

CASHIER

Family Dollar
04.2012 - 10.2013

LANDSCAPER

Deering Landscape Contractors
04.2010 - 07.2010

ASSISTANT CHIEF

Rapids Volunteer Fire Company
01.2009 - 07.2019

Completed coursework towards Associate's degree -

NIAGARA COUNTY COMMUNITY COLLEGE

High School Diploma -

LOCKPORT HIGH SCHOOL
Christopher Furlong