Christopher Garcia
Fayetteville ,AR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Associate
Harps Grocery Store
03.2022 - 08.2023
- Developed strong rapport with customers and created positive impression of business.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Manager of Operations
Dollar General
02.2021 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Grocery Sacker
Harps Grocery Store
09.2019 - 05.2020
- Assisted with maintaining clean and organized store appearance.
- Worked together with cashiers to guarantee customer satisfaction.
- Maintained customer satisfaction by assisting with carrying out goods.
- Stocked shelves and displays 4-5 days per week to maintain active inventory
Machinist Apprentice
American Precision Machining
06.2017 - 04.2018
- Performed quality assessments, measurements and final inspections as assigned by supervisor.
- Measured to nearest micron and cut pieces to specification.
- Adapted quickly to new and changing technologies in machining field.
- Lifted items weighing up to 70 pounds
Education
High School Diploma -
Mtn Home High School Career Academics
Mountain Home, AR06.2020
Skills
- Paperwork Processing
- Key Holder Experience
- Call Management
- Computer Proficiency
- Customer Relations
- Problem-Solving Abilities
Timeline
Customer Service Representative
Lowes Home Improvment
09.2023 - Current
Sales Associate
Harps Grocery Store
03.2022 - 08.2023
Assistant Manager of Operations
Dollar General
02.2021 - 02.2022
Grocery Sacker
Harps Grocery Store
09.2019 - 05.2020
Machinist Apprentice
American Precision Machining
06.2017 - 04.2018
High School Diploma -
Mtn Home High School Career Academics
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