CHRISTOPHER GIAQUINTO
Cheshire,CT
Summary
Strategic and results-driven operations leader with a proven track record of overseeing large-scale, high-volume business operations and developing high-performing teams. Experienced in driving operational excellence, improving performance metrics, and leading cross-functional partnerships in complex, fast-paced environments. Known for building strong leadership pipelines, optimizing workflows, and delivering measurable results while maintaining a people-first, service-oriented culture aligned to customer and employee outcomes.
Overview
10
10
years of professional experience
Work History
Store Manager
Lowe's
Southington, Connecticut
11.2025 - Current
- Led overall operations for a high-volume retail store generating $55M+ in annual revenue, driving sales growth, profitability, and operational excellence.
- Managed full P&L responsibilities, overseeing budgeting, expense control, payroll, inventory performance, and margin optimization to enhance financial outcomes.
- Directed and developed a workforce of 200+ associates, including 12 supervisors and 5 salaried managers, with a focus on performance, engagement, and talent development.
- Analyzed business and operational metrics to identify growth opportunities and achieve key financial and performance goals.
- Built and maintained relationships with stakeholders, including customers, vendors, and community partners, to drive business growth and operational success.
Store Director
Target
, CT
01.2023 - 11.2025
- Oversee the daily operations of a $65+ million business, driving operational excellence and ensuring seamless performance across all functions.
- Lead and develop a high-performing team of six salaried leaders, fourteen hourly managers, and over 200 team members, providing strategic mentorship, performance coaching, and leadership development to foster a culture of growth and excellence.
- Spearheaded talent acquisition, retention, and development strategies within the district, leading to promotion of two individuals to Store Director-level positions.
- Developed and executed a comprehensive plan to optimize throughput per hour (TPH) across the Connecticut district, streamlining in-store fulfillment processes and driving a 31% year-to-date increase in eCommerce sales.
- Championed customer-centric culture by proactively addressing guest concerns, resolving issues swiftly, and fostering an environment of exceptional service.
Operations Manager III
Amazon NACF
North Haven, CT
02.2020 - 01.2023
- Lead and manage a team of operations area managers, associates, and cross-functional teams at Amazon's largest Robotic Fulfillment Center in North America, to ensure efficient and accurate fulfillment processes within a high-tech robotic environment.
- Selected as the Amazon Robotics PCF Subject Matter Expert (SME), leveraging specialized knowledge to drive operational excellence and improve system performance within the robotic fulfillment environment.
- Led a process improvement initiative to optimize robotic floor health by focusing on disabled drives, drive utilization, and fiducial health, resulting in a 41% decrease in APMT (amnesty per million transactions) and a 37% increase in IRDR (inventory record defect rate).
- Managed key performance indicators (KPIs) and operational metrics to consistently meet daily, weekly, and monthly targets while enhancing customer satisfaction.
- Built strong relationships with cross-functional stakeholders, including HR, maintenance, and customer service, to streamline operations and swiftly resolve issues.
- Amazon's largest Robotic Fulfillment Center in North America
Station Manager
Enterprise Holdings
Windsor Locks, CT
01.2017 - 02.2020
- Set and consistently exceeded branch revenue, growth, and profit goals, expanding the customer base and securing long-term business partnerships.
- Executed strategies to increase rental bookings, upsell products, and attract new customers, contributing to sales growth.
- Targeted marketing efforts to secure corporate business, building relationships with decision-makers and identifying tailored solutions.
- Led and developed eighty-five employees and two Assistant Managers to achieve performance targets and deliver exceptional customer service.
EPCOT Merchandise Coordinator
The Walt Disney Company
Orlando, FL
05.2016 - 01.2017
- Coordinated daily merchandise operations across multiple park locations, optimizing inventory management and ensuring product availability to meet guest demand.
- Collaborated with cross-functional teams to implement visual merchandising strategies, improving guest experience and increasing sales performance.
- Coordinated merchandise displays to enhance customer engagement and brand visibility.
- Collaborated with cross-functional teams to develop seasonal product strategies.
- Managed inventory levels to ensure product availability and reduce stockouts.
Education
Bachelor of Science - Exercise Science And Psychology
Southern Connecticut State University
New Haven, CTSkills
- Operational excellence and performance management
- Team training and development
- Cross-functional collaboration
- Continuous improvement and process optimization
- Customer-centered experience
- Data-driven decision making and KPI management
Accomplishments
- Achieved Top 10 operating profit results in Lowe’s Northern Division through strong operational and financial execution in Q1 2026.
- Awarded the Target MVP Award in 2024 and 2025 in recognition of outstanding performance, leadership, and contributions to achieving company goals.
- Awarded the Operational Excellence Award at Target for ranking 2nd out of 65 stores in key performance metrics for FY24, demonstrating exceptional operational leadership and efficiency.
- Spearheaded a process improvement initiative at Amazon's AR-Sortable Fulfillment Center, resulting in a $1.5 million cost savings over a two-month period in July 2022 through enhanced operational efficiencies and streamlined workflows.
- Set three volume production records at Amazon's largest Fulfillment Center in North America in December 2021, driving exceptional throughput and operational performance.
- Led a Quality Kaizen Event in Amazon's Northeast region in January 2022, resulting in a regional savings of $57,000 per week through targeted process improvements and operational optimizations.
Timeline
Store Manager
Lowe's
11.2025 - Current
Store Director
Target
01.2023 - 11.2025
Operations Manager III
Amazon NACF
02.2020 - 01.2023
Station Manager
Enterprise Holdings
01.2017 - 02.2020
EPCOT Merchandise Coordinator
The Walt Disney Company
05.2016 - 01.2017
Bachelor of Science - Exercise Science And Psychology
Southern Connecticut State University