Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Christopher Gonzalez

Woodbridge,VA

Summary

Organized Host with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.

Overview

2
2
years of professional experience

Work History

Host

Red Robin
Woodbridge, VA
07.2023 - Current
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize efficiency of staff members.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.

Drive-Thru Cashier

Wendy's
Woodbridge, VA
06.2022 - 07.2023
  • Greeted customers, took orders, and provided product information.
  • Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
  • Maintained knowledge of current menu items, prices, and promotions.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Verified that orders were accurate and complete before delivering them to customers.
  • Received payment from customers and made change as needed.

Education

High School Diploma -

Woodbridge Senior High School
Woodbridge, VA
06-2023

Skills

  • Server Support
  • Team Collaboration
  • Telephone Reception
  • Reservations Management
  • Customer Service
  • Professional Appearance

Languages

English
Professional
Spanish
Professional

Affiliations

  • Decorating and Drawing for special occasions.
  • Playing the drums at the church.
  • Practicing bass as well as guitar.
  • Helping managers whenever they're unavailable.
  • Taking over when asked.
  • Being a Certified Learning Coach at Red Robin teaching and coaching others.

References

References available upon request.

Timeline

Host

Red Robin
07.2023 - Current

Drive-Thru Cashier

Wendy's
06.2022 - 07.2023

High School Diploma -

Woodbridge Senior High School

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Christopher Gonzalez