Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

CHRISTOPHER GRIFFIN

Jackson,MS

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeIT Support SpecialistIT TechnicianCustomer Support SpecialistCDL Truck Driver

Work Type

Full TimePart TimeContract WorkGig WorkConsultingSeasonal Work

Location Preference

RemoteOn-SiteHybrid
Location: Jackson, MS, US
Open to relocation: Yes

Important To Me

Career advancement

Summary

Dynamic Technical Support Representative with a proven ability to understand and address the unique needs of business and home users. Exceptional communication and customer service skills developed through direct client interactions foster positive experiences and long-term relationships. Demonstrated expertise in troubleshooting across Windows, Linux, and Mac systems, consistently resolving issues on the first call while managing time-sensitive responsibilities with punctuality. Strong problem-solving capabilities contribute to enhanced operational efficiency and elevated customer satisfaction, ensuring expectations are not only met but exceeded.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Driver

AAA Cooper Transportation
Taylorsville, Ms
07.2024 - 03.2026
  • Delivered exceptional customer service during delivery interactions, addressing inquiries and resolving issues promptly.
  • Managed time effectively to optimize delivery routes and meet all deadlines, showcasing strong organizational skills.
  • Maintained vehicle safety and compliance through regular inspections and adherence to transportation regulations.

Relief Driver

Tri-State Distributors
Collins, Ms
02.2024 - 07.2024
  • Managed product loading processes with a focus on efficiency, ensuring minimal delays and optimal utilization of trailer space.
  • Executed product unloading with attention to detail, mitigating the risk of damage and maintaining product integrity throughout the distribution chain.
  • Consistently ensured timely product delivery, adhering to strict schedules and optimizing routes to meet customer expectations and enhance service reliability.

Driver

CFI
Joplin, MO
03.2023 - 02.2024
  • Planned and executed efficient delivery routes, optimizing travel time and fuel consumption, demonstrating strong organizational and logistical skills.
  • Conducted thorough pre- and post-trip vehicle inspections, promptly identifying and reporting maintenance needs to uphold safety standards and minimize downtime.
  • Delivered freight efficiently across designated routes, ensuring timely arrivals and customer satisfaction.

Cement Driver

Halliburton
Bossier City, LA
08.2022 - 03.2023
  • Maintained consistent, safe, and timely delivery of materials, ensuring operational efficiency and adherence to project timelines.
  • Managed the loading, transportation, and unloading of heavy materials, demonstrating proficiency in logistics and supply chain operations.
  • Operated various types of commercial vehicles, ensuring timely delivery of materials to job sites.

Driver

KLLM
Richland, Ms
08.2021 - 08.2022
  • Demonstrated consistent adherence to schedules while transporting goods, emphasizing reliability and on-time delivery performance.
  • Managed route efficiency by utilizing navigation tools and real-time traffic updates, resulting in optimized delivery times and reduced fuel consumption.
  • Coordinated with dispatch to optimize delivery schedules and improve operational efficiency.

Laborer

Hol-Mac
Bay Springs
09.2019 - 08.2021
  • Managed a high volume of parts with precision, ensuring each component was correctly cataloged and prepared for the next phase of production.
  • Operated heavy machinery to ensure efficient production processes.
  • Maintained equipment and tools for optimal performance and safety compliance.

Crew Leader

Pinebelt Truss
Soso, Ms
11.2016 - 08.2021
  • Directed a team to optimize output, demonstrating effective leadership and project management skills applicable to various operational roles.
  • Trained new crew members on equipment operation and workflow processes.
  • Supervised production team to ensure adherence to safety protocols and quality standards.

Customer service representative

Alorica Inc.
Remote
05.2017 - 07.2018
  • Handled daily customer inquiries with a focus on delivering clear communication and efficient problem resolution.
  • Applied active listening to accurately identify customer needs and implement tailored solutions, improving the customer experience.
  • Managed multiple communication channels including phone, email, and chat.
  • Resolved customer inquiries efficiently, ensuring high satisfaction rates.

Manager

McDonald's
Laurel, Ms
01.2016 - 10.2016
  • Maintaining a clean and welcoming environment for customers, taking customer orders, preparing food, and providing excellent customer service.
  • Supervised daily operations to ensure compliance with quality standards and company policies.
  • Trained and mentored staff on best practices for customer service and food safety protocols.

Education

High School - Computer Information Systems

Taylorsville High School
Taylorsville, MS
05-2015

Junior College - Information Technology

Coursera
04-2026

CompTIA A+ - Information Technology

CIAT
National City, CA
05-2026

CompTIA A+ - Information Technology

Coursera
04-2026

Skills

  • Time management
  • Valid Driver's license
  • Client support
  • Technical troubleshooting
  • Technical support
  • Proficient in Microsoft Outlook

Certification

  • CompTIA A+
  • CDL Class A License
  • Tanker Endorsement

Timeline

Driver

AAA Cooper Transportation
07.2024 - 03.2026

Relief Driver

Tri-State Distributors
02.2024 - 07.2024

Driver

CFI
03.2023 - 02.2024

Cement Driver

Halliburton
08.2022 - 03.2023

Driver

KLLM
08.2021 - 08.2022

Laborer

Hol-Mac
09.2019 - 08.2021

Customer service representative

Alorica Inc.
05.2017 - 07.2018

Crew Leader

Pinebelt Truss
11.2016 - 08.2021

Manager

McDonald's
01.2016 - 10.2016

High School - Computer Information Systems

Taylorsville High School

Junior College - Information Technology

Coursera

CompTIA A+ - Information Technology

CIAT

CompTIA A+ - Information Technology

Coursera

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