Chris Griffith
Saint Francis,Minnesota
Summary
Dedicated Guest Service Leader with a track record of enhancing guest satisfaction and resolving inquiries efficiently. Skilled in team training and supervision to maintain high service standards.
Overview
8
8
years of professional experience
Work History
Guest Service Leader
Kwik Trip
Saint Francis, MN
03.2022 - Current
- Supervised daily operations to ensure exceptional guest service and satisfaction.
- Trained and mentored team members on effective customer engagement techniques.
- Resolved guest inquiries and concerns promptly, maintaining high service standards.
- Ensured guest and coworker safety through the effective use of personal protective equipment and attention to the store's environment.
Team Member
Casey General Store
Saint Francis, MN
08.2018 - 02.2022
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer service.
- Trained new employees on operational procedures and customer service standards, fostering a cohesive team environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
High School Diploma -
Saint Francis High School
Saint FrancisSkills
- Exceptional communication
- Delegation and supervision
- Guest relations
- Complaint handling
Timeline
Guest Service Leader
Kwik Trip
03.2022 - Current
Team Member
Casey General Store
08.2018 - 02.2022
High School Diploma -
Saint Francis High School