Christopher Guillen
San Mateo,CA
Summary
I am a team player that loves to make sure that my teams are successful and that we work together. Also, I am willing to work hard to become a better leader.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
The Stanford Park Hotel
Menlo Park, CA
01.2024 - Current
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers warmly and made them feel welcome.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Service and Engagement Team Leader
Target San Francisco West
San Francisco
05.2017 - 03.2021
- Assisted with luggage handling for incoming guests.
- Provided excellent customer service while upholding company policies.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
Assistant / Office Manager
RG Dental Studio
South San Francisco
09.2012 - 01.2017
Operations Manager
AL CLEAR
San Francisco
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Created detailed reports on the performance of individual departments within operations.
Education
Diploma, AP Spanish Language (NS) -
Woodside High School
Woodside, CA06.2013
Skyline College
San Bruno, CASan Francisco State University
San Francisco, CAChild development
City College of San Francisco
San Francisco, CASkills
- Team player
- Call Routing
- Office Organization
- Correspondence typing
- Constructive critique
- Personable
- Communication
- Works well under stress
- Willingness to learn
- Excel
- QuickBooks
- Microsoft Word
- Indesign
- WordPress
- PowerPoint
- Audacity
- Moviemaker
- Fluent in Spanish
- Guest Relations
- Customer Service
Adaptiveskills
- Team player that can be counted on to give some constructive critique.
- Personable and easy to talk to.
- Works well under stressful conditions.
- Willing to learn and grow.
Awards
- Leader of the Month (November 2012)
- Academic Achievement Award (January 2013)
- AVID/MESA Graduate (May 2013)
- Social Studies Department award (June 2013)
References
Available upon Request
Extracurricular Activities
Class President, 2009-2010, Planned class events and held weekly class board meetings Leadership, 2011-2013, Lead of Spirit in 2012-2013 school year Helped at school events Helped plan dances and was part of the shadowing committee Students Offering Support, 2010-2013, Conducted group's activities/ lessons with freshman and made them feel welcome to high school. The Woodside World (News Editor & Social media), 2012-2013 (Fall) the Skyline View (Staff Writer & Social media manager), 2013 (Fall) Northern California Youth Leadership Seminar, 2011- Present, 2011- Participant 2012-2013 Jcrew and Screw Leader 2014 Recruitment committee member 2015 - Operations Coordinator 2016- Senior Operations Leader
Accomplishments
- Employee of the Month (April 2024) at Stanford Park Hotel
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
The Stanford Park Hotel
01.2024 - Current
Service and Engagement Team Leader
Target San Francisco West
05.2017 - 03.2021
Assistant / Office Manager
RG Dental Studio
09.2012 - 01.2017
Operations Manager
AL CLEAR
Diploma, AP Spanish Language (NS) -
Woodside High School
Skyline College
San Francisco State University
Child development
City College of San Francisco
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