Christopher Gutierrez

Work History

Sherwin-Williams

Hesperia, CA

12.2019 - Current

Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
Loaded truck and properly secured items to prevent damage for over deliveries.
Completed on-time deliveries by choosing best and most efficient routes.
Safely loaded and unloaded hazardous material without incident.
Fostered positive working relationships with customers by responding to questions and concerns.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Completed rush deliveries on tight timetables to satisfy customer needs.
Boosted revenues by upselling and cross-selling products to new and established customers.
Maintained clean and orderly appearance while on shift.
Followed all company policies and procedures during shift.
Created and submitted delivery and DOT logs.

JCPenney

Victorville, CA

08.2013 - Current

Developed and implemented creative promotional strategies, bringing in revenue.
Worked with managers and advertising directors to optimize promotions.
Arranged consistent shelves, bins and racks at locations by following established planograms.
Updated pricing and signage to complete product displays and educate customers.
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Ran markdown reports, managed store replenishment and analyzed buying reports.
Developed partnerships with internal groups such as packaging, visual and e-commerce.
Led merchandise selection, pricing, planning and marketing.
Verified products appeared at correct locations in proper quantities.
Monitored and analyzed sales records and consumer purchasing trends.
Created visual marketing and styled window displays.
Unloaded arriving product stock and moved to store display areas.
Merchandised new stock to appeal to customers, grab attention and drive sales.
Rotated manufacturer products as needed.

El Pescador

Victorville, CA

08.2020 - 09.2020

Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Worked well in diverse team settings by partnering with others to complete tasks.
Resolved and escalated customer issues quickly to uphold strong customer relations standards.
Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Greeted customers and answered any questions.