Coming from a strong Customer Service background and seeking a full-time role in the field of Information Technology. Recently completed the Google IT Support Professional Certificate — an eight-month intensive IT support program that covers troubleshooting, customer service, networking, operating systems, as well as many other IT related topics.
Overview
6
6
years of professional experience
Work History
Billing & Shipping Representative
Precision Compounding Pharmacy
07.2022 - Current
Executed billing tasks and recorded information in company databases.
Kept all patient information secure and confidential.
Followed up with appropriate parties to obtain prompt payments.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Coordinated verification and filling of more than 1000 daily prescriptions in a high-volume compounding pharmacy environment.
Delivery Driver
Regina Pizzeria
04.2018 - 04.2022
Maintained upbeat, positive attitude in busy, customer-focused environment.
Completed rush deliveries on tight timetables to satisfy customer needs.
Education
High School Diploma -
W.C Mepham High School
Bellmore, NY
Technical Support Fundamentals Certificate - Information Technology
Google
11.2023
Skills
Microsoft Office
Google Workspace
QuickBooks
RXDispense
Pharmetika
Shipment Routing
SalesForce
Timeline
Billing & Shipping Representative
Precision Compounding Pharmacy
07.2022 - Current
Delivery Driver
Regina Pizzeria
04.2018 - 04.2022
High School Diploma -
W.C Mepham High School
Technical Support Fundamentals Certificate - Information Technology