Christopher Harper
Elkview,WV
Summary
Competitive Territory Business Manager with ten years of successfully growing business within territory while servicing current and future accounts to improve performance. Reaches and exceeds sales and activity targets by actively presenting business value to stakeholders. Builds and maintains positive working relationships with customers and works to improve key business metrics.
Proficient manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in operations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Territory Business Manager
National Pump & Valve Inc
03.2021 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Enhanced market share within the assigned territory by consistently staying ahead of competitors through proactive measures.
- Enabled seamless communication between customers and internal teams by acting as a liaison for addressing queries, resolving issues, or sharing updates on ongoing projects.
District Sales Manager
Diesel Inc
06.2010 - 01.2021
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
- Built relationships with customers and community to establish long-term business growth.
Manager of Operations
Kanawha Health Care
02.2000 - 09.2011
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
Education
Associate of Science - Business Administration
University of Charleston
Charleston, WV03-2012
Associate of Arts - Firefighting I II III HAZ MATERIALS Certification
WV Insitute Fire Sciences
Dunbar, WV04-1999
Associate of Science - Emergency Medical Tech Paramedic
Carver Tech
Malden WV04-1998
High School Diploma -
Newport Pacific High
San Bernardino, CA06-1995
Skills
- Customer service
- Sales presentations
- Goal setting
- Team mentoring
- Marketing
- Sales
- Key account management
- Operations management
- Sales management
- Multitasking
- Reliability
Accomplishments
- Supervised team of 36 staff members.
- Resolved product issue through consumer testing.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Reduced operational expenses by 10% by streamlining branch operations.
- Promoted to Operations Manager after four years with the company.
Certification
- Salesforce Administrator Certification – Salesforce.com, Inc.
- Certified Management Accountant (CMA) - Institute of Management Accountants.
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
- Project Management Professional (PMP) – Project Management Institute.
- Microsoft Office Specialist (MOS) - Microsoft.
Languages
English
Full Professional
Timeline
Territory Business Manager
National Pump & Valve Inc
03.2021 - Current
District Sales Manager
Diesel Inc
06.2010 - 01.2021
Manager of Operations
Kanawha Health Care
02.2000 - 09.2011
- Salesforce Administrator Certification – Salesforce.com, Inc.
- Certified Management Accountant (CMA) - Institute of Management Accountants.
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
- Project Management Professional (PMP) – Project Management Institute.
- Microsoft Office Specialist (MOS) - Microsoft.
Associate of Science - Business Administration
University of Charleston
Associate of Arts - Firefighting I II III HAZ MATERIALS Certification
WV Insitute Fire Sciences
Associate of Science - Emergency Medical Tech Paramedic
Carver Tech
High School Diploma -
Newport Pacific High
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