Christopher Harris
Gulfport,FL
Summary
Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Overview
9
9
years of professional experience
Work History
Merchandiser Supervisor
Sam's Club
Pinellas Park
10.2020 - Current
- Inspected stores periodically for compliance with all established policies and procedures
- Conducted regular training sessions for merchandisers on product knowledge and customer service techniques
- Analyzed market trends and communicated findings to management regarding potential growth opportunities in target markets
- Developed strategies to maximize sales opportunities while minimizing costs
- Identified slow-moving items and recommended appropriate corrective actions
- Managed product displays in assigned stores to ensure proper placement of featured items
- Managed inventory levels through accurate record keeping of incoming shipments
- Participated in weekly team meetings to discuss goals, strategies, and customer feedback
- Maintained a clean and organized work area at all times.
Customer Support Specialist
Netflix
Largo
05.2019 - 11.2022
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
Customer Service Supervisor
Walgreens
Saint Petersburg, FL
11.2015 - 08.2019
- Cashier, stock shelves, unload truck, scan truck in, scan vendors in, maintain clean workforce, assist customers upon arrival, count and balance safe
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds
- Implemented programs designed to increase employee engagement within the team
- Recruited qualified personnel when needed for open positions within the department
- Processed deposits, withdrawals, transfers, and loan payments for customers
- Collaborated with external auditors in responding to audit inquiries related to the balance sheet items.
Education
Cosmetology Education -
Loraine's Academy, Inc.
St. Petersburg, FLSkills
- Hotel management
- Customer service
- Identifying customer needs
- Taking credit card orders via phone
- Managing and tracking quote to order process
- Verifying pricing and products
- MS Office Suite
- Store layouts
- Stock control
- Inventory Control
- Retail display setup
- Promotional planning
- Competitor Analysis
- Paperwork Processing
- Information Security
- Call Management
- Appointment Scheduling
- Complaint resolution
- Data Collection
- Data Entry
- Scheduling
- De-Escalation Techniques
- Credit card payment processing
- Critical Thinking
Accomplishments
3x Associate of the month
Additional Information
Willing to relocate. Available to start work immediately.
Licensescertificates
Cosmetology, Loraine's Academy, 02/2011, 11/2013
Activities
Several speech, debate, and journalism awards in both high school and college. Graduated from Business Economics Technology.
Altphone
(727) 776-3467
References
- Kristy Walker, Administrative, Gibbs High School, FL, 33712, (727) 455-9817, 4 years
- Joseph Scotti, Supervisor, US Army, FL, 33712, (727) 643-1649, 5 years
- Antonio Walker, Maintenance Supervisor, Condo, FL, (727) 459-2113, 4 years
Timeline
Merchandiser Supervisor
Sam's Club
10.2020 - Current
Customer Support Specialist
Netflix
05.2019 - 11.2022
Customer Service Supervisor
Walgreens
11.2015 - 08.2019
Cosmetology Education -
Loraine's Academy, Inc.