Christopher Harry
Mt. Prospect
Summary
Motivated Claims Adjuster/Estimator with extensive experience in the insurance industry. Proven ability to manage teams, drive process improvements, and maintain excellent customer relationships. Excels at creating and executing efficient workflows, handling complex insurance claims, and directing team members. Seeking a challenging opportunity to leverage my skills in a dynamic work environment.
Overview
14
14
years of professional experience
Work History
General Manager
Gerber Collision
06.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Collision Supervisor
Tesla
10.2023 - 06.2024
- I lead the production workflow, ensuring the highest standards of safety, efficiency, and quality within the collision repair shop. My focus is on strategic planning, achieving shop targets, and fostering a culture of continuous improvement and professional development among team members.
- Oversee production operations, driving efficiency and maintaining strict adherence to safety protocols.
- Consistently exceed shop targets through strategic planning and execution.
- Mentor and develop team members, guiding them to achieve higher performance levels and career advancement.
- Provide flexible support by filling various roles as needed, ensuring seamless shop operations.
- Engage in continuous process improvement initiatives to enhance productivity and quality.
Team Lead Estimator
Tesla
12.2022 - 10.2023
- In this leadership role, I oversee estimation and repair planning for one of the world’s most innovative automotive companies. My responsibilities encompass coordinating with insurance companies, managing parts orders, and supervising a small team.
- Spearhead a team of 4, managing estimation, repair planning, parts ordering, and payment negotiation with insurance companies.
- Specialize in handling hail damage estimates and coordinating work assignment among team leads.
Senior Centralized File Manager
Service King
07.2019 - 08.2022
- Served as the primary point of contact for all Repair Orders, ensuring compliance and quality in all estimates while facilitating effective communication between various teams.
- Served as end-to-end process owner for repair orders (RO), ensuring quality estimates exceeding compliance standards.
- Conducted customer information checks, visual estimates, parts audits, and carrier compliance reviews.
- Collaborated with Repair Planners and Customer Experience Representatives to ensure accurate file completion.
- Resolved accounts receivable (AR) issues, including tracking down misapplied payments.
Senior Collision Estimator – Travel Liaison
Service King
08.2015 - 07.2019
- Responsible for facilitating seamless communication between customers and our insurance partners, ensuring smooth repair processes and high-quality customer service.
- Served as a vital liaison between customers and insurance partners, overseeing the repair process for various types of vehicles.
- Conducted vehicle inspections and created comprehensive damage reports.
- Managed multiple scheduling estimates, arrivals, and deliveries, ensuring excellent customer service.
- Adhered to OEM specifications and company standards, supplemented by the completion of annual I-Car training and ongoing monthly KPA safety training.
Production Manager
Service King
06.2014 - 08.2015
- Handled insurance claims, oversaw financial forecasting related to loss, and negotiated settlements. Played a key role in maintaining relationships with customers and ensuring a smooth claim process.
- Managed insurance claims in Illinois, investigating coverage, loss facts, and compensability of damages.
- Forecasted expenses/wages of loss and negotiated claims settlements with Travelers Adjuster.
Collision Estimator
Abra Auto Body & Glass
10.2013 - 07.2014
- Handled insurance claims for various companies and fleet accounts. Responsibilities involved thorough investigation, negotiation, and damage forecasting while maintaining robust customer relationships.
- Handled insurance claims for various providers and fleet accounts, including investigation, settlement negotiation, and damage forecasting.
- Ensured excellent customer service by explaining claims process and maintaining customer relationships.
Collision Estimator / Production Manager
Collision Centers of America
06.2011 - 10.2013
- Managed insurance claims for rental and employee accidents, supervised repair processes, and oversaw all repairs at the shop. I also handled payroll administration.
- Managed insurance claims for Enterprise rental and employee accidents.
- Supervised repair processes and production, ensuring quality and timely repairs.
- Administered payroll management.
Education
Business and Automotive
Harper College
Palatine, Illinois01.2012
Skills
- Claims Handling
- Team Management
- Negotiation
- Customer Service
- Sales & Customer Satisfaction
- Proficient in Mitchell Work Center, Audatex, and CCC One
- Mathematical Proficiency
- Entrepreneurial Experience
Timeline
General Manager
Gerber Collision
06.2024 - Current
Collision Supervisor
Tesla
10.2023 - 06.2024
Team Lead Estimator
Tesla
12.2022 - 10.2023
Senior Centralized File Manager
Service King
07.2019 - 08.2022
Senior Collision Estimator – Travel Liaison
Service King
08.2015 - 07.2019
Production Manager
Service King
06.2014 - 08.2015
Collision Estimator
Abra Auto Body & Glass
10.2013 - 07.2014
Collision Estimator / Production Manager
Collision Centers of America
06.2011 - 10.2013
Business and Automotive
Harper College
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