Dominique Oree
Fresno,CA
Summary
Experienced with risk assessment, policy evaluation, and decision-making processes. Utilizes analytical skills and collaborative efforts to achieve company wide goal. Track record of effectively supporting team objectives and achieving Department wide success.
Overview
9
9
years of professional experience
Work History
General Liability Claims Adjuster
Progressive
06.2024 - Current
- Maintain strong relationships with policyholders and follow up on any outstanding information needed to complete the claim.
- Proactively identify potential subrogation opportunities to recover payouts from responsible third parties whenever possible.
- Screen claims for compliance and send out total loss letters
- Order and follow up on vehicle inspections and handle Total loss process.
- Service daily diary to ensure claims run efficiently and process technical data
Claims Owner Tier 3
Farmers Insurance
07.2023 - 04.2024
- Assure compliance with state and federal guidelines
- Order Reports to verify policy coverage
- Interpret data to assist in making liability decisions
- Develop and execute settlement plan to obtain signed releases
- Collaborate with vendors to manage relationship
Customer Care Technician
Farmers Insurance
01.2022 - 07.2023
- Investigate billing and technical Issues
- Assist with renewal setup in system
- Prepare correspondence to resolve new business and renewal quotes
- Review and resolve incoming submission errors
- Screen renewal and change requests based on insurance guidelines and authority granted
Senior Consultant
Best Buy
10.2020 - 11.2021
- Provide effective customer service to recommend solutions
- Follow up on status of resolutions
- Represent home store in national trainings
- Maintain status reports for different client projects
- Prioritize tasks depending upon key milestones and deadlines
Appliance Specialist
Best Buy
11.2016 - 10.2020
- Follow up with customers and contractors to build business and earn repeat customers
- Assist with training new employees
- Create solutions to solve unique customer conflicts
- Remain current on relevant industry news
- Complete training as assigned
Customer Service Representative
Best Buy
05.2016 - 11.2016
- Promote and assist with conflict resolution
- Complete post-sales phones calls
- Pre-screen orders to maintain quality
- Manage daily alerts, queues and order reports
- Attend and complete required training
Education
Bachelor of Arts - Criminal Justice
Friends University
Wichita, KS05-2016
Skills
- Policy review
- Sales support
- Portfolio management
- Data interpretation
- Claims handling
- Insurance policies
- Research
- Teamwork
Timeline
General Liability Claims Adjuster
Progressive
06.2024 - Current
Claims Owner Tier 3
Farmers Insurance
07.2023 - 04.2024
Customer Care Technician
Farmers Insurance
01.2022 - 07.2023
Senior Consultant
Best Buy
10.2020 - 11.2021
Appliance Specialist
Best Buy
11.2016 - 10.2020
Customer Service Representative
Best Buy
05.2016 - 11.2016
Bachelor of Arts - Criminal Justice
Friends University
Similar Profiles
Romayra E. WarnerRomayra E. Warner
Bilingual (English/Spanish) Claims Representative at ProgressiveBilingual (English/Spanish) Claims Representative at Progressive
Tammie WardTammie Ward
Remote Customer Service at ProgressiveRemote Customer Service at Progressive
Lisa CangemilloLisa Cangemillo
Customer Service Representative at ProgressiveCustomer Service Representative at Progressive
JOSEPH M MORAJOSEPH M MORA
Executive Administrative Assistant at MORAMAX, Inc. Accounting and Human Resource Mgmt.Executive Administrative Assistant at MORAMAX, Inc. Accounting and Human Resource Mgmt.
May MoraMay Mora
Medical Assistant at United Health CentersMedical Assistant at United Health Centers