Christopher Hartzog
Fairborn,OH
Summary
Personable and dedicated Customer Service Representative with extensive experience in the medical billing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
USCB INC
SCOTTSDALE, AZ
05.2016 - 01.2024
- Consulted with patients to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted patients with making payments or establishing payment plans to bring accounts current.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of patient interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet patient needs.
Digital Color and Variable Data Team Leader
Alphagraphics
Scottsdale, Arizona
04.2011 - 03.2016
- Led team in producing high end digital color in a fast paced retail environment
- Expert in variable data and mail merge
- Understanding of maintaining an efficient and profitable department
- U.S
- Post Office mailing trained and experienced in bulk and first class mail
- Customer Service and POS were a vital part of my duties
- Managed and maintained all due times for jobs in progress.
Education
Northern Arizona University
Robert Service High School
Skills
- Leadership/Communication
- Customer-Oriented
- Project Management
- Self-Motivated
- Ability to adapt and learn
- Department head and leadership skills
- Proficiency in Genesys and Five9 phone systems
- HIPAA Compliance
- Medicaid and Medicare Knowledge
- Proficiency in EPIC medical software
References
References available upon request.
Timeline
Customer Service Representative
USCB INC
05.2016 - 01.2024
Digital Color and Variable Data Team Leader
Alphagraphics
04.2011 - 03.2016
Northern Arizona University
Robert Service High School
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