CHRISTOPHER HARVEY
Inglewood
Summary
Currently seeking a full or part-time position that will allow upward internal development based on my education along with continual professional development in the areas of Communications and Customer Service.
Overview
9
9
years of professional experience
Work History
Dispatcher/Customer Service Representative
ACS Security
01.2022 - Current
- Responsible for executing exemplary customer service in a fast-paced environment by answering phones and transferring calls to all departments in the company along with multi-tasking and maneuvering through multiple platforms to ensure our patrol officers are dispatched correctly to possible burglaries, alarm signals and trespassers by operating radio transmission and working with local authorities to ensure the safety of our clients and the protection of their properties
Manager
Spearmint Rhino
01.2019 - 08.2022
- Supervised daily operations for a gentlemen’s club by reporting weekly financial profits and losses, onboarding incoming personnel, handling food and beverage deliveries, and tracking the progression of employee development
Senior Tax Consultant
American Tax Solutions
03.2020 - 06.2021
- Assisted potential clients in the complete process of repairing their taxes which included analysis, strategic planning, lien removal, legal representation and reduction of taxes owed
Customer Service Representative
FedEx Office
12.2016 - 09.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Communications-Radio/TV/Film
Clark Atlanta University
05.2003
Skills
- Managerial Experience and Training
- Security (Guard Card acquired)
- Data Entry
- Customer Service and Interaction
- Team Building, Motivation, and Performance
- Increased Sales and Growth
- Active listening
- Attention to detail
- Inbound, Outbound Calls
- Decision-making
SUMMARY OF QUALIFICATIONS
- Proficient in Microsoft Office
- Exceptional analytical capabilities
- Experienced to work with people at all levels of an organization
- Excellent written (typing speed 70 wpm), verbal and interpersonal skills
Timeline
Dispatcher/Customer Service Representative
ACS Security
01.2022 - Current
Senior Tax Consultant
American Tax Solutions
03.2020 - 06.2021
Manager
Spearmint Rhino
01.2019 - 08.2022
Customer Service Representative
FedEx Office
12.2016 - 09.2017
Bachelor of Arts - Communications-Radio/TV/Film
Clark Atlanta University
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